We are looking for a Brazilian Portuguese Senior Translator (full-time, permanent position) to manage mostly quick turnover translations, in a variety of industry sectors.

Overall Purpose of Role

Provides a full range of language and localization services on large and/or complex projects and accounts. Applies advanced skills and domain expertise addressing complex language requirements that result in excellent customer satisfaction

Key Responsibilities

 Operational Excellence – Provides high quality and accurate translations and linguistic services on large and complex projects and accounts. Frequently reviews, edits and/or proofs the work done by other Language Specialists. Performs the function of lead Language Specialist (planning and managing the work of in-house and freelance translators, quality assurance (QA), and providing linguistic support to the project manager) to ensure high levels of client satisfaction on large and complex projects.

 Delivers Quality, Value, Results – Applies advanced functional and domain skills in establishing and maintaining high standards of linguistic and organizational effectiveness. As a lead Language Specialist, proactively manages the workload/scheduling of project Language Specialists, addresses issues, and works closely with the project manager to ensure the highest quality project deliverables. Interacts with the client’s reviewers to capture feedback and ensure final deliverables meet client expectations.

 Functional Excellence – Improves translation services, quality and overall client satisfaction by helping to identify and analyze problems and generating solutions. Promotes and supports initiatives aimed at improving overall organizational effectiveness. Helps to develop expertise within the translation function by actively coaching and mentoring members of the team and working with management to provide developmental opportunities.

 Relationship Building – Collaborates within the translation function and with other organizations to enhance language services and contribute to overall organizational goals. Develops positive customer relationships by fully understanding the customer’s requirements, being responsive to changes, and demonstrating a sense of urgency.

 Team Leading – May perform various people management responsibilities. The specific responsibilities and the time allocated to each are determined on a case-bycase basis based on business needs. Typically, the more senior the role, the greater amount of people management responsibilities and allocated time.

Additional Job Specific Responsibilities

Team Leader

At times, employees will be required to perform various people management responsibilities. The specific responsibilities and the time allocated to each are determined on a case-by-case basis based on business needs. Typically, the more senior the role, the greater amount of people management responsibilities and allocated time. People management responsibilities include, but are not limited to the following:

Administration and Reporting

 Resource scheduling – arranges back-ups, manages overtime and absences, administrative tasks to manage paid leaves and vacations.

 Monitoring and reporting on people KPIs – overtime hours, time/utilization status against project codes/tasks.

 Facilitates local resources – obtains PCs/required equipment, coordinates systems access, arranges desk/office space. Performance Management

 Overtime/utilization – monitors overtime/utilization via reports, identifies issues/causes of excessive overtime and takes/recommends corrective action.

 Goals and objectives – helps to set and/or clarify performance objectives.

 Feedback and coaching – provides on-going feedback and coaching to improve performance, identifies and addresses/escalates performance issues.

 Appraisals – provides input on performance review.

Learning and Development

 Learning – identifies required training for new and existing team members, helps to secure learning programs/resources, and coordinates the delivery of on-site and/or virtual learning.

 Professional Development – provides feedback and suggestions on appropriate developmental activities, coordinates on-the-job development, and facilitates networking and participation in developmental projects.

Recruitment and On Boarding

 Staff planning – identifies resourcing issues and raises to management, helps to create accurate staffing plans.

 Recruitment – interviews candidates, participates in recruitment activities such as job fairs, and provides input on recruitment advertisements.

 On-boarding – mentors new hires, administers new hire process, ensures new hire has necessary equipment in a timely fashion, coordinates learning, and arranges introductory meetings with colleagues.

Career Classification Factors

Able to demonstrate mastery in applying theories, principles, concepts, and methodologies to innovative solutions. Plans and completes assignments, resolving most conflicts independently.

Job Complexity

 Applies advanced subject matter knowledge to complex business issues; seen as a subject matter expert

 Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors and works complex problems through to resolution

 Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives

 Leads and/or provides expertise to functional project teams; may participate in cross-functional initiatives

 Provides mentoring and guidance to lower level employees 

 Acts as an expert providing direction and guidance to process improvements and establishing policies

Supervision

 Determines methods and procedures on new assignments 

 May coordinate activities of others in Lead role

Critical Skills & Competencies

Attention to Quality and Detail Diligently completes responsibilities, producing high quality results.

Communication Clearly conveys information and ideas through a variety of media and in a manner that engages others, helping them understand and retain the message.

Continuous Improvement Constantly looks for opportunities to improve work processes and results.

Customer Focus Demonstrates concern and take action for meeting and exceeding their customer’s expectations and requirements.

Follow Up Establishes procedures to monitor the results of delegations, assignments or projects.

Personal Development Demonstrates a commitment to learning and development by proactively seeking and acting upon opportunities to grow new capabilities, experience, skills, and knowledge.

Planning and Organizing Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives.

Problem Solving Systematically and logically identifies and weighs options to resolve problems, generating solutions after reviewing all relevant information, including risks and the impact of potential solutions.

Professional/Technical Expertise Applies technical and professional knowledge, skills, and judgment to accomplish results.

Results Orientation Successfully achieves results, diligently working to overcome obstacles to achieve goals.

Works Across Boundaries Shows a genuine effort to work as a unified organization to achieve business goals.

Written Communication Expresses ideas clearly in email, reports, letters and other documents.

Job Specific Skills & Competencies

Translation competence

The ability to translate content in accordance with 5.3.1 including the ability to address the problems of language content comprehension and language content production and the ability to render the target language content in accordance with the client-TSP agreement and other project specifications.

Linguistic and textual competence in the source language and the target language The ability to understand the source language, fluency in the target language, and general or specialized knowledge of text-type conventions. This linguistic and textual competence includes the ability to apply this knowledge when producing translation or other target language content.

Competence in research, information acquisition, and processing The ability to efficiently acquire the additional linguistic and specialized knowledge necessary to understand the source language content and to produce the target language content. Research competence also requires experience in the use of research tools and the ability to develop suitable strategies for the efficient use of the information sources available.

Cultural competence The ability to make use of information on the behavioural standards, up-to-date terminology, value systems, and locale that characterize both source and target language cultures.

Technical competence The knowledge, abilities, and skills required to perform the technical tasks in the translation process by employing technical resources including the tools and IT systems that support the whole translation process.

Domain competence The ability to understand content produced in the source language and to reproduce it in the target language using the appropriate style and terminology.

Education & Experience Required/Preferred Education

Typically requires at least a degree or equivalent combination of education and experience

Experience Typically requires minimum of 5 - 8 years related experience Post graduate course work may be desired