概述：

学习督导负责课程管理流程的执行工作，你需要在老师、家长和学员之间架起沟通的桥梁，并有效推动客户续费以及推荐。

角色：

学习督导在学员，家长以及老师中间是一个核心角色，你既需要充当协调者，又需要做好支持者。小学员们在英孚学习的每一天，你会一直伴随左右，并指引他们不断地成长。

工作职责：

管理学员的课程表以及课程进度

与老师，家长以及学员保持密切的沟通，追踪教学质量，保障教学结果，与所有的家长保持良好的关系

达成续费及推荐，达到客户满意度指标

处理来自家长的意见及投诉

其他根据公司需要所授予的职责和责任

任职资格:

爱孩子，并关注他们的成长

本科及以上学历，师范类或英语类专业优先

有出色的自我学习能力

有开放的心态，具备优秀的沟通能力

有团队合作精神

关注细节

有计划组织及灵活应变的能力

有服务意识

有良好的情绪管理能力

英语听说读写流利

熟练使用微软办公软件

能够接受周末上班，周中休息的工作（周一到周五中休息两天）

Synopsis:

The Progress Advisor is responsible for the implementation of Course Management Procedure, communication among teachers, parents and students, and driving customer retention, referral and recommendation。

The role:

The Progress Advisor is a key role among students, parents, and teachers; you work as a coordinator, a supporter. You always accompany the students, orientate theirs growth step by step.

You will:

Manage courses' schedule and progress

Communicate among course teachers, parents and kids to track the teaching quality and study results, keep solid relationship with all customers, achieve renewal target

Achieve the targets of retention, referral and customer satisfaction

Handle the complaints and suggestions

Other duties and responsibilities assigned by company when needed

You have/are:

Love children and care about their growth

Bachelor degree or above, Education or English majors are preferred

Excellent self-learning ability

Open minded, willing to communicate with people, good communication skill

Good team player

Focus on details

Good planning and organizing ability, work flexible and able to deal with uncertainties

Good service sense

Good at emotion management

Fluent in both oral and written English.

Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Able to work on weekends (the off-days will be between Mon. to Fri.)

上班地址：北苑 望京 金台路 爱琴海 青年路 远洋未来广场