PA to GM
DoubleTree by Hilton Hainan – Xinglong LakesideHainan tibetanUpdate time: April 1
Job Description
Arrange appointments and meetings for the General Manager, record in the calendar/diary and ensure the General Manager has the appropriate documentation for each appointment.
· Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.
· Receive visitors and guests on behalf of the General Manager and in his/her absence, answer questions and concerns and follow through resolutions.
· Arrange room and restaurant reservations for VIP guests/personnel if requested.
· Arrange and coordinate the general manager's schedule and remind him/her in time.
· Assist General Manager in compiling guest data to be used for service quality improvement.
· Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.
· Answer telephones in the Executive Office as and when required.
· Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
· File and record all business documents as required.
· Check documents submitted by departments and record when use the stamp.
· Assist with translations, verbal and written.
· Maintain strictest confidentiality at all times on all matters.
· Demonstrate essential overall knowledge of the organization.
· Understand the responsibilities of other sections and departments and cooperate with them.
· Adhere to the hotel’s security and emergency policies and procedures.
· Demonstrate professional attitude and behavior at all times.
· Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
· Ensure all reporting and servicing deadlines are met on a timely basis.
· Maintain an accurate tracking system for prompt handling of issues concerned.
· Order and maintain office supplies.
· Abide by the team member handbook, hotel policies and procedures, hotel Code of Conduct.
· Demonstrate professional attitude and behavior at all times.
· Maintain personal presentation to hotel standards.
· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
· Carry out any other reasonable duties and responsibilities as assigned.
· Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.
· Receive visitors and guests on behalf of the General Manager and in his/her absence, answer questions and concerns and follow through resolutions.
· Arrange room and restaurant reservations for VIP guests/personnel if requested.
· Arrange and coordinate the general manager's schedule and remind him/her in time.
· Assist General Manager in compiling guest data to be used for service quality improvement.
· Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.
· Answer telephones in the Executive Office as and when required.
· Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
· File and record all business documents as required.
· Check documents submitted by departments and record when use the stamp.
· Assist with translations, verbal and written.
· Maintain strictest confidentiality at all times on all matters.
· Demonstrate essential overall knowledge of the organization.
· Understand the responsibilities of other sections and departments and cooperate with them.
· Adhere to the hotel’s security and emergency policies and procedures.
· Demonstrate professional attitude and behavior at all times.
· Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
· Ensure all reporting and servicing deadlines are met on a timely basis.
· Maintain an accurate tracking system for prompt handling of issues concerned.
· Order and maintain office supplies.
· Abide by the team member handbook, hotel policies and procedures, hotel Code of Conduct.
· Demonstrate professional attitude and behavior at all times.
· Maintain personal presentation to hotel standards.
· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
· Carry out any other reasonable duties and responsibilities as assigned.
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