The position is primarily responsible for resolving account balances by following-up with patients and insurance companies in an attempt to collect payment. Also, includes all processing of financial assistance eligible claims and resolving and/or following-up on appropriately.

Job Responsibilities
Professionally and responsibly handle all phones calls in accordance with policies and procedures
Answer all incoming phone calls in a timely manner
Resolve all incoming and outgoing calls in a timely manner
Documentation of all A/R accounts that are reviewed or worked
Successfully process credit card and cash payments
Ability to resolve credit balances on all accounts
Ability to recognize a customer complaint and resolve when applicable
Outgoing correspondence is courteous, professional and accurate.
Handle and work to completion all incoming and outgoing correspondence within 48 hours
Ability to process incoming and outgoing mail,
Ability to post payments for hospital deposit when applicable.
Ability to identify payments and adjustments; and post as necessary
Demonstrate clear understanding of department functions by working independently and finding ways to "work smarter".
Performs job within allotted time frames, using safe behavior and utilizing all resources.
Prepares bills for all third party payors manually and electronically daily, i.e. UB's and 1500's.
Ability to utilize external websites in an attempt to follow-up and receive payment on outstanding insurance balances
Follow-up on accounts over 30 days old after being billed to insurance companies.
Process Freecare Applications
Adjust accounts accordingly based on Freecare Application approvals and/or denials.
Assist Financial Counselor when needed.
Understands and follows individual, departmental and hospital responsibilities to meet corporate compliance obligations.
Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures.
Utilizes continuing education, seminars, professional publications and hospital in services to remain current in profession.
Ability to use remote follow-up systems, such as Anthem, FISS, etc., as appropriate.

Required
High School graduate, post-secondary preferred.

A minimum of 2 years office experience required; hospital or physician office experience preferred. Computer skills required; must have experience with Microsoft Word, Microsoft Excel and Microsoft Outlook. Prior customer service skills required; telephone customer service skills preferred. Accounting experience preferred.