Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. 

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
 

We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:

• support and understand our users' demands
• assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more
• do other tasks like translation and product testing

This project requires:

• Great Chinese (native level) and English communication skills, both written and oral
• Customer support experience in a fast-paced environment
• Knowledge of Domains, SEO, and Analytics is a plus!
• Must be able to work remotely and full-time (at least 40 hours per week; GMT+8 time zone)
• Can work during holidays and the weekends
• Laptop/computer and a stable internet connection
   

This is a permanent remote, so you can work from anywhere!