Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. 

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
 

We are looking for full-time bilingual Chinese customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:

• support and understand our users' demands
• assist them in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• answer their questions about getting student discounts, making their page look great, e-commerce and form solutions, and more
• translate our products into Chinese
• conduct product testing
   

We're looking for someone who:

• loves making customers happy!
• has great Chinese (native level) and English communication skills, both written and oral
• has customer support experience in a fast-paced environment
• knows how to deal with difficult customers/clients
• has good analytical and problem-solving skills
• has good accurate records keeping
• a good team player
• able to prioritize and multitask
• can work with minimal supervision
• can work during holidays and the weekends
• can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!
 

What we offer:

• Convenience in working from home
• Fun and collaborative international working environment
• Opportunities for career advancement
• Training and growth opportunities
• Paid leave with tenure of one(1) year and above