About RWS:

RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America.  We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

ACCOUNTABILITIES AND RESPONSIBILITIES

Role Purpose: provide leadership to enable project management teams within APAC Life Sciences to implement language solutions to clients that maximize revenue potential, utilization and productivity, resulting in excellent customer satisfaction.  Apply leadership and business expertise in providing strategic and tactical direction across his/her organization.

• Deliver client services through partnership with production and sales teams
• Work closely with Supply Chain, Language Delivery and Engineering departments to ensure successful delivery of work
• Manage delivery team of 30+ project managers, with responsibility for coaching, development and training
• Lead relationships with relevant internal production teams and external partners
• Contribute to the overall strategic definition of the function with strong business acumen
• Own a significant number of measurable functional, operational and strategic goals or priorities
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people
• Provide support for Sales in relation to existing and new business
• Monitor Sales forecast and strategy Account planning and scheduling of volumes
• Manage cost control processes
• Carry out risk assessments
• Sustain growth across multiple teams through coordination of team leads and production support
• Ensure compliance of team's activity to RWS’ processes and procedures
• Manage and improve service management metrics and Best Practices

• SKILLS

• Excellent leadership and interpersonal skills
• Extensive project & portfolio management with a strong services focus
• Focused on goals and the overall team and company objectives
• Self-motivated and pro-active
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision making skills
• Excellent presentation skills, with the ability to communicate at all levels both internally and externally

QUALIFICATIONS

• Demonstrated success in a managerial position in a large/complex organisation (minimum 8 years’ experience)  with strong focus on service (project) delivery
• Demonstrated success in quantifiable service improvement results
• Proven effective relationships with clients, IT, Operations, Sales and external vendors
• Proven skills in partnering, budget attainment, project leadership and change management
• Expertise in the language service OR Life Sciences  industry and market segments
• Excellent written and spoken skills in English (plus preferred one or more additional APAC languages)
• Proficient computer skills (Word, Excel, PowerPoint)

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.