ACCOUNTABILITIES AND RESPONSIBILITIES

Role Purpose: provide leadership to enable project management teams within a location/region to implement language solutions to clients that maximize revenue potential, utilization and productivity, resulting in excellent customer satisfaction.  Apply leadership and business expertise in providing strategic and tactical direction across his/her organization.

• Deliver client services through partnership with production and sales teams
• Account planning and scheduling of volumes
• Manage cost control processes
• Carry out risk assessments
• Ensure on-time delivery of relevant production teams by ensuring availability of resources
• Sustain growth across multiple teams through coordination of team leads and production support
• Ensure compliance of team's activity to RWS’ processes and procedures
• Manage and improve service management metrics and Best Practices
• Staff, develop, train and lead relevant production teams
• EHS compliance and leadership
• Provide support for Sales in relation to existing and new business
• Monitor Sales forecast and strategy
• Work closely with Supply Chain, Language Delivery and Engineering departments to ensure successful delivery of work
• Contribute to the overall strategic definition of a function with strong business acumen
• Own a significant number of measurable functional, operational and strategic goals or priorities
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people
• Manages a large or broad function/department within a multifunctional organization
• Excellent Interpersonal and leadership skills
• Focused on goals and the overall team and company objectives
• Self-motivated and pro-active
• Professional and customer service oriented, with the ability to manage client relationships and expectations
• Adaptable and flexible to a changing work environment
• Excellent problem solving and decision making skills
• Excellent presentation and formal and informal communication skills
• Ability to communicate at all levels both internally and externally
• Strong leadership skills

QUALIFICATIONS

• Demonstrated success in a Managerial position (minimum 5 years’ experience) with strong focus on service delivery
• Proven success as demonstrated through quantifiable service improvement result
• Proven effective relationships with clients, IT, Operations, Sales and external vendors
• Proven skills in partnering, budget attainment, project leadership and change management
• Expertise in the Translations industry and market segments (Financial, Legal and Corporate)
• Excellent written and spoken skills in English (plus preferred one or more additional APAC languages)
• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml) & strong knowledge of DTP software

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com