Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

Night Auditor
 

First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day, you will be empowered to deliver on our mission of turning moments into memories for our guests.
 

What you will be doing:

• Greet, check in, and settle guest accounts while ensuring all service standards are followed
• Be knowledgeable regarding all guestrooms, suites, and services at the hotel
• Maintain current and correct posting of all charges
• Resolve customer concerns and complaints ensuring guest satisfaction
• Assist in handling emergency situations
• Train, motivate and develop front desk agents
• Perform cashiering functions accurately
• Review routing, rates and all night auditing functions
• Cash handling, which includes currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Other duties as required or assigned

Your experience and skills include:

• Previous PMS experience is an asset
• Hospitality diploma is an asset
• Previous experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
• Ability to communicate in English, both verbal and non-verbal
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment and manage conflicting priorities
• Must have the ability to hand cash effectively and accurately
• Computer literate and experience with front office applications a strong asset
• Ability to work cohesively as part of a team with minimal supervision
• Ability to anticipate and focus attention on guest needs

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.