Part-time Patient Service Officer 客服专员
Raffles Medical 莱佛士医疗 查看所有职位BeijingUpdate time: August 4,2019
Job Description
A. Overall Purpose Of The Job
This role reports to and works under the guidance of the Regional Commercial Director. As CSE (Business Planning & Support), he/she is broadly responsible for:
In essence, he/she is responsible for the following functions:
Territorial-wise, this role covers all existing locations where Raffles Medical (RM) is operating in China, including Shanghai (which will be integrated later).
In this role, he/she is required to be versatile, flexible and able to work independently with minimal supervision. He/she must be collaborative, but decisive with ability to offer independent input and exercise relevant judgement. He/she must be able to keep confidentiality and have an eye for detail, with the discipline of having closure of any outstanding service or support-related matters.
B. Job Profile
Required Skills and Knowledge
Required Competencies
Required Work Experience
Required Qualifications
Required Languages
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
This role reports to and works under the guidance of the Regional Commercial Director. As CSE (Business Planning & Support), he/she is broadly responsible for:
- Providing a consistent administrative support function to the Sales (CS) and Marketing team in relation to client contract renewal, operational on-boarding of clients, client reporting and profile / activity information updates;
- Supporting the China Sales & Marketing Strategy in business planning, progress tracking, regular reviews and follow-through with CS and Marketing team members;
- Rolling out new consumer & CS packaged products (e.g. Raffles Medical Membership (RMM) packages, Little Dinosaur Club packages), and co-own the supplementary role of managing the hotline (mobile/desk) number and WeChat Official Account;
- Monitoring and ensuring that all outstanding client account receivables are collected on-time;
- Assisting the RCD in administrative matters for the CS department;
In essence, he/she is responsible for the following functions:
- Business Support
- Business Planning
- Administrative Support
Territorial-wise, this role covers all existing locations where Raffles Medical (RM) is operating in China, including Shanghai (which will be integrated later).
In this role, he/she is required to be versatile, flexible and able to work independently with minimal supervision. He/she must be collaborative, but decisive with ability to offer independent input and exercise relevant judgement. He/she must be able to keep confidentiality and have an eye for detail, with the discipline of having closure of any outstanding service or support-related matters.
B. Job Profile
Required Skills and Knowledge
- Excellent numeric, written and oral communication skills.
- Ability to work in a multi-lingual, multi-cultural where consensus is the norm.
- Excellent time management skills with the ability to successfully manage numerous projects simultaneously
- Computer literate (MS Word, Excel, PowerPoint and CRM applications)
- Strong individual that can work autonomously and within a team to deliver results
Required Competencies
- Action Oriented
- Customer Focus
- Listening
- Organizational Agility
- Planning
Required Work Experience
- Over 3 years' Experience in an operationally / commercially focused analytical and/or Customer Services role.
- Research experience valuable
- Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets
Required Qualifications
- Bachelor degree or above
Required Languages
- Ability to communicate in English fluently (oral and written) an absolute must
- Ability to speak another language relevant to location and client base will be an advantage
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
- Travel only when required
- May be requested to participate in client-engagement functions to help in hosting the guests
职能类别： 客服专员/助理 护士/护理人员
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联系方式
上班地址：新源里16号琨莎中心一座105室
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