Responsibilities

• Relationship-Account Management
◦ Build and cultivate deep business relationships with our partners and actively drive the highest levels of partner satisfaction. Serve as the face of Microsoft Advertising and act as a hub/point of contact for the partner.
◦ Working with the Partner Sales Executive (PSA), help develop and own strategic partner account plans – set aggressive targets and drive execution of mutually beneficial conditions of satisfaction.
◦ Provide targeted solutions that set our partners up for success and provide ongoing service and support, deliver industry-leading SLAs for account management activities and collaborate across multiple teams in a matrix environment to ensure optimal service management for clients.
◦ Develop the relationship with the supporting tool provider where appropriate.
◦ Lead partner engagement rhythm & meetings/calls including business reviews and solution selling opportunities. Ensure the right conversations are happening at the right level to grow the account. Actively follow up on all actions.
◦ Work across the organisation to ensure issues and requests are channelled to the right groups and are resolved as per commitments and SLA.
◦ Provide comprehensive reporting with appropriate local data that helps drive the engagement and partnership and results in opportunities and growth.
◦ Build the right capabilities/knowledge (campaign management and optimization tactics) within the partner organisation so they can self-serve/manage/grow.
• Growth/Revenue
◦ Grow revenue in the existing book of business and drive the specific revenue targets across all accounts through up-sell and opportunity management.
◦ Manage core scorecard metrics – revenue, penetration, ARPA, Partner Sat. Implement COE where appropriate for non-green metrics.
◦ Proactively identify opportunities to drive additional revenue.
◦ Drive a strategic discussion: grow the account by taking a future looking approach and setting plans in action to realise goals.
◦ Drive feature adoption.
• Contribute to the Microsoft Advertising Partner Team Unit (PTU)
◦ Proactively share insights to inform policies, manage channel conflict and exploit revenue opportunities.
◦ Assist the PTU planning and forecasting process through a pipeline of existing and prospective partnerships.
◦ Collaborate with PTU members globally to share best practices and develop the global partner business.

Qualifications

• 5-7 years’ experience in account management, client service, or marketing analytics roles
• Demonstrated ability to build deep and influential relationships with partners and/or customers at senior levels
• Proven ability to drive a strategic discussion, scaling vertically where needed and impacting at multiple levels in a large organization
• Ability to communicate effectively with all levels of business
• 5 years of paid search and/or display advertising experience at a publisher or agency
• Strong quantitative and analytical skills
• Excellent online marketing skills and Excel expertise; keen ability to link data to insights and actions
• Ability to develop and implement creative solutions and influence others in their adoption.      
• Excellent oral and written communication skills, including presentation experience and interpersonal skills
• Demonstrated ability to manage multiple priorities, projects, and deadlines

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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