Organization Summary:
The Americas Operations Partner Business Management (PBM) team is chartered with the operational enablement of our partner ecosystem. The PBM team sits within the Microsoft Business Operation (MBO) organization and is focused on making it easier for our partners to do business with Microsoft. A key component of the organization is supporting partners with their Move to Modern and digital transformation. We do this through representing deep subject matter expertise and partner voice in design phases of launches and through delivery of change management for launches that are partner impacting.
If you love the pursuit of excellence and are inspired by empowering every person and every organization on the planet to achieve more, then we invite you to learn more about Microsoft Operations and the value we deliver to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.
Position Description:
This role leads the PBM team responsible for supporting Americas Operations. The individual hired will be a senior member of the AO Partner Business Management Leadership Team in Operations and will connect closely with the OCP Leads in AO to represent the Operations Business Management function. The PBM team is split into PODs (Classic VL, CSP, Strategic Products) and this individual will play a lead role both regionally and globally for one of these PODs.
The role will provide a fantastic opportunity to lead and shape next generation experiences for our partners and will be at the center of how we support partners in their transition to modern and digital transformation. You will touch our most valued customers and reach across our most important businesses. Are you ready to make an impact in this exciting and challenging role?
Responsibilities
Responsibilities:
- Lead the team through the next phase of enablement of our partners
- Orchestrate and evolve a comprehensive Ops partner engagement model with differentiated channels (1:1, community, etc) for different partner types offering aligned services that enable them to transact, launch and transition effectively
- Contribute to the Ops field engagement model for field by driving alignment and agreement on shared focus areas with regional OCP & Inside Sales teams to represent the E2E Operations value prop
- Drive an engagement model with Stakeholders in Corporate that enables us to understand the corporate strategy and stakeholders to influence the partner roadmap with regional insights and requirements
- Develop highly effective stakeholder relationships with the OCP team, Partner Strategy Team, Launch and other internal organizations support the Partner
- Ensure a globally aligned PBO model that is locally relevant to the business needs and drives PBO initiatives that close partner or field gaps
- Create a strong culture which promotes customer centricity, innovation, collaboration, inclusion and diverse thinking and builds future competencies that maximize our employees’ growth and business results
- Lead and manage an experienced team with ability to coach, develop and motivate.
- Influence, challenge, support and ‘team’ strongly with other Partner Business Group Managers at a regional and global level. Collaborate across MBO on development and execution of our strategic plan. Be an active and influential member of partner operational strategy.
- Work with the leadership team to develop systematic mechanisms and roadmaps for the new workloads of the future. Invest in and develop capabilities accordingly
Qualifications
Basic Qualifications:
- A minimum of a Bachelors degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.
- 8 years' minimum experience in Operations, Partner Management, IT, Program Management, or Project Management.
Preferred Qualifications:
- A minimum of 8 years of relevant business experience within Operations, IT or another relevant partner facing role
- Experience of working in cloud/online based businesses a distinct advantage
- Experience in people management with a proven track record of consistently delivering high impact performance
- Demonstrated ability across the leadership principles of Driving Clarity; Deliver Results; Generate Energy.
- A proven track record as a high impact Operations leader working in complex large multi-national environments
- An ambitious leader ready to create and execute change
- Highly developed communication and influence skills
- Proven experience in complex, global program management where design, development and implementation of new processes, systems and organizations are required
- Proven experience of influencing an organization, across more than one geography, and influencing other organizations where their support is critical to success
- Bachelor’s degree or equivalent work experience
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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