Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.

We, at Flywire, are looking for a Partner Success Specialist Consultant to help us work with Flywire’s various partners in China.

As a Partner Success Specialist Consultant, you will assist and work with Flywire’s Operations Teams globally outside of China in optimizing current partner relationships. This individual must be a team-player and constantly want to improve the process. 

Key responsibilities

• Consult and assist Flywire Operations Teams in matching incoming payments against partner requests

• Assist Flywire to liaise with partners regarding  foreign exchange conversion funds processed by Flywire’s partners and various receivable reports

• Assist Flywire to liaise with partners regarding unsolved processing issues and various ad hoc document and other requests from partners

• Assist Flywire to leverage qualitative and quantitative feedback to inform decision-making

Our ideal candidate has: 

• Fluency in Mandarin and English; other languages are a plus 

• A financial services or operations background 

• Experience working in a professional, office environment

• Excellent written and verbal communication skills 

• Working knowledge of Excel

• Strong attention to details

Flywire is an equal opportunity employer. With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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飞汇正在寻找 合作伙伴成功顾问，以帮助我们与飞汇在中国的各种合作伙伴合作。

作为 合作伙伴成功顾问，您将协助飞汇在中国以外的全球运营团队，并与他们合作，协助团队优化当前的合作伙伴关系。我们期望你是优秀的团队合作者，并且能协助团队不断优化和改进流程。

岗位职责：

• 协助飞汇运营团队根据合作伙伴的要求匹配收款

• 协调飞汇与合作伙伴就（合作伙伴处理的）外汇转换和各种应收款报告。协助飞汇与合作伙伴之间的沟通以处理未解决的问题、各种临时文档归档以及合作伙伴提出的其他要求

• 协助飞汇利用定性和定量的数据反馈来指导决策

任职资格：

• 本科或本科以上学历

• 优秀的中英文沟通能力，会第二外语的候选人优先考虑

• 具备一定的金融服务或运营背景

• 在专业的办公环境中工作的经验

• 擅于并乐于与合作伙伴及公司内部各部门沟通

• 能熟练运用Excel等办公软件

• 高度注重细节

Flywire为每位雇员提供平等的机会，而FlyMate（雇员）是我们最大的财富。我们拥有9个办公室，30多个国籍的雇员，多元化和包容性是我们员工议程的核心。我们将很高兴看到每位新雇员为我们独特的企业文化发展带来的活力。