Parts Advisor

Responsibilities

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  Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
• Return missed phone calls and emails promptly – 5 minutes or less.
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Conduct Transactions in system; walk customer through order and provide summary.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order. Perform other related duties as assigned.
• Help maintain cleanliness of service center.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Pick up and deliver parts using full size van and 20ft trailer.
• Other Responsibilities: Perform other related duties as assigned, based on the business need.

Requirements

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  Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Understand in basic automotive techniques related to repair and servicing of automobiles.
• Automotive equipment and servicing methods.
• Dealer Business Process and Best Practice.
• DMS Systems, SAP, MS Office Suite.
• 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
• Excellent oral and written communication skills as well as the ability to follow instructions required.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Maintain and perform top level professional integrity and appearance as a parts advisor. ASE Certification a plus.
• Degree or Certificate from a University program in Automotive Technology a plus.
• Dealer automotive service experience is a plus

Tesla participates in the E-Verify Program