Parts Solutions Account Manager
EATONDallasUpdate time: February 8,2023
Job Description
Eaton’s Vehicle Division is currently seeking a Parts Solutions Account Manager to join our team. This is a remote position and must be based within 50 miles of the following US cities: Austin, TX, Dallas, TX, El Paso, TX, Fort Worth, TX, Midland, TX, Odessa, TX, San Antonio, TX, Oklahoma City, OK, Tulsa, OK, or Wichita, OK. Relocation assistance is available for those willing to move to the any of the above locations. We also will provide you with a company car! Position Overview: Strategy development, execution, and management of assigned territory to achieve Vehicle Group North America Aftermarket business objectives. More specifically, the Parts Solutions Account Manager’s role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales; responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM’S and independent service garages. This role also includes developing the strategy and execution for Eaton’s largest independent Aftermarket account. In this role, you will: Develop and implement business plans to support territory, region, and division objectives. Establish the following internal reports on customer activities: Value Sales Cycle Reports to report out the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc. Customer Contact Reports (CCRs) to report out the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc. Assess customer requirements and identify unique needs at targeted accounts. Design value propositions to drive year over year growth and focus on business sustainability. Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution. Promote service and solutions for all Aftermarket products to ensure sales growth. Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers. Manage the market introduction of new products to ensure products are adopted quickly and achieve sales objectives. Develop and monitor customer contact goals to ensure we grow our spec market and gather the voice of the customer (VOC). Develop, implement, and manage territory product support and training strategies for new and existing aftermarket products to maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group. Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process. Provide product, service, and warranty training to customers. Drive for expanded aftermarket customer base and unique aftermarket programs. Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and Industry events. Qualifications Required (Basic) Qualifications: Bachelor’s degree from an accredited institution Minimum three (3) years’ experience working for a commercial manufacturing or automotive distribution company OR three (3) years in a vehicle/heavy equipment customer support role Must be authorized to work in the United States without company sponsorship now or in the future Preferred Qualifications: Experience developing sales growth strategy and execution plans Account management experience Proven “Value Selling” skills Specialized knowledge of business aspects of the aftermarket/truck industry Experience negotiating, delivering training, and developing business plans Position Success Criteria: This role also includes managing a large Independent Aftermarket Account within the territory including t strategy development and execution Must work effectively while traveling up to 50% of the time and working extended hours Communication skills – verbal, written, interpersonal and presentation skills Computer skills - Word, Excel, PowerPoint, Outlook Ability to influence others both internally and externally Relevant market information and business acumen Time management skills; must respond with sense of urgency to customer requirements Aptitude to develop working knowledge of Clutch and Transmission, Mobile Power their function, as part of a major commercial vehicle “system.” Ability to manage all customers segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck Ability to work remotely; must be self-motivated and goal oriented Ability to work on a remote team Consistently acts in an ethical, open, honest, trustworthy, and truthful manner Ability to effectively manage sales channels We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-TB1 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: North America – US/Puerto Rico Organization: VEH Vehicle Group Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: Relocation from within United States and / or Puerto Rico Travel: Yes, 50 % of the Time

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