Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Patient Access Manager - Care Center Operations

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for leading the strategy and development of patient support call center related services within the pharmacy product portfolio (e.g., Enbrel, Otezla, Amjevita, Aimovig, Repatha, Corlanor).

The Patient Access Manager of Care Center Operations is part of the Patient Access Capability team reporting to the Senior Manager of Customer Care Centers.

• Manage patient care center (call center) vendor operations and training
• Standardize, maintain, and evaluate new call center process enhancements & tactics to deliver an exceptional patient experience
• Collaborate cross-functionally with internal & external partners to ensure adherence to Amgen legal, regulatory, safety, and privacy/compliance standards
• Review program performance at regular intervals by monitoring metrics, including quality control and net promoter score
• Lead Material Approval and Compliance process for care center related materials; oversee vendor SOPs, work instructions, job aids, etc.
• Lead new Patient Support Program or for a PSP Redesign process, as appropriate
• Develop budget development for functional responsibilities and programs

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a self-starter with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of marketing, patient access, patient reimbursement experience

OR

Bachelor’s degree and 4 years of marketing, patient access, patient reimbursement experience

OR

Associate’s degree and 10 years of marketing, patient access, patient reimbursement experience

OR

High school diploma / GED and 12 years of marketing, patient access, patient reimbursement experience

Preferred Qualifications:

• Self-starter, ability to work under limited supervision and coordinate multiple projects
• Quick learner, proactive, takes initiative, goal oriented and results driven
• Strong interpersonal skills and relationship management skills with key partners
• Ability to influence others while fostering an environment of high performance and trust
• Strong project management skills in a matrixed and, at times, ambiguous environment
• Strong verbal and written communication skills

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.