Patient Relations Assistant (2 years renewal contract)
THE HONG KONG ANTI-CANCER SOCIETYWong Chuk HangUpdate time: August 20,2019
Job Description

Responsibilities:

  • To assist patients in obtaining services in our Centre
  • To provide continuous support to patients and their families during their stay in our Centre
  • To communicate with hospital social workers or other agencies about potential referrals
  • To handle preadmission work, including the handling of enquiries, arranging family meetings, communicating with hospital social workers or agencies, etc.
  • To facilitate patients’ admission procedures, handle difficulties faced by patients
  • To assist in handling inquiries and complaints from patients/families, coordinate communication between patients/families and appropriate staff when needed
  • To assist in conducting client satisfaction survey and related data collection
  • To collect and compile service related statistics
  • To assist in promotion work of our Centre
  • To assist other Departments in handling ad hoc duties such as administrative support, reception duties, etc. when necessary
  • To participate in annual events
  • To perform any other duties as assigned
  • May require to work overtime & irregular hours

 

Requirements:

  • Diploma with minimum 2 years’ working experience
  • Good command of written and spoken English and Chinese
  • Pleasant personality with good interpersonal skills

 

Successful candidates will be offered a renewable contract term appointment with up to 10% of total basic salary as contract-end gratuity upon completion of contract with satisfactory performance. Interested parties, MUST download the application form at www.hkacs.org.hk and submit with full resume to the Chief Executive Officer, The Hong Kong Anti-Cancer Society, 30 Nam Long Shan Road, Wong Chuk Hang, Hong Kong or by email to [our mailbox through ] or by fax to 3921 3822.

(All personal information provided will be used for recruitment purpose only, candidates not being contacted within 3 months are deemed not suitable. Personal information of candidates will be destroyed after the recruitment process.)

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