Career Category

Job Description

Permanent, Full Time

Reports to: Director Patient Services, Value Access & Policy

Location: Currently remote, may be required to work from Mississauga office occasionally when it is safe to return
 

Job summary

Amgen is one of the worlds’ leading biotechnology companies. We are a values-based company, deeply rooted in science and innovation to transform new insights and discoveries into medicines for patients with serious illnesses. Our mission is To Serve Patients, and our Patient Support Programs (PSPs) are the cornerstone of how this pledge and dedication is put into action to support patients throughout their treatment journey!

We have embarked on an initiative to improve our PSP platform to better serve patients and health care providers, through partnership with SalesForce.com, technology vendors & patient service providers to develop a world-class Customer Relationship Management (CRM) system.

Amgen has an exciting opportunity for a Data Analyst to join our Patient Services team! You will collaborate with program management, internal cross-functional stakeholders and external vendor partners to support service delivery, portfolio CRM implementation, and the build-out of reporting & analytics framework to support transformation.
 

Key Accountabilities:

• Provide business intelligence to Patient Services Team and other business partners to support strategic decision-making and PSP service delivery

• Apply critical thinking and problem-solving skills to evaluate portfolio processes and performance effectiveness. Work cross-functionally with stakeholders to develop standard, ad hoc, and customized reports to generate insights & recommendations for future efforts.

• Proactive translation of insights and provide support in interpreting data, including delivering presentations to individuals and groups.

• Develop operational reporting to Service Leads to support vendor performance oversight – including tableau dashboards, monthly and adhoc reporting

• Support the integration, coordination, data integrity, and reporting out of multiple systems. Communicates and collaborates with cross-functional teams in handling day-to-day aspects of projects, and act as the main contact for IT partners to resolve issues as needed.

• Key contributor to PSP Digital Innovation team; design, and implementation, and validation of new services and technology, systems testing.

• Collaborates with Finance and other partners to develop forecast models for PSP programs
   

Basic Qualification

• University degree

• 2+ years of Data Analyst/Business Intelligence experience
   

Preferred Qualifications

• SalesForce CRM system and Tableau experience is a strong asset. LEAN or Six Sigma certification

• Demonstrable experience with MS Excel, Tableau, Cognos, and/or other BI Software, along with experience crafting & delivering presentations in PowerPoint

• Experience with PSPs in a pharmaceutical/medical environment; business understanding of Canadian reimbursement access environment

• Aptitude in the areas of abstract and numerical reasoning and critical thinking

• Strong planning, organizational, and interpersonal skills

• Highly detail oriented and the ability to multi-task and prioritize

• Demonstrable ability to work within a self-directed environment and collaboratively with both internal and external partners
   

Amgen endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact TalentAcquisitionInquiries@amgen.com to make a request and ensure you include the requisition number.
 

Please note that you should be in your current position for at least 18 months before applying to internal positions. Staff must notify their current manager if invited for an interview. In addition, Staff are ineligible to apply for open positions if (a) their performance is currently being managed on a performance improvement plan (PIP) or other locally utilized formal coaching document or (b) their most recent performance rating was not a “Partially Meets Expectations” or higher. Please visit our Internal Transfer Guidelines for more detailed information.