Career Category

Job Description

Accountabilities to the Patient Support Associate

Patient Support Program Associate. Performance model by:

• Vendors, coordinate interactions between SF members and In Field Stakeholders.
• Collaborates with Product Managers to PSP materials
• Generates valuable insights & KPI for the brand
• Support Digital services, web page & apps
• Create multichannel communications with patients and HCPs
• Reporting tools maintenance
• Create an excellence environment though continuous improvement methods.
• Achieves Program objectives measured by specific KPI’s by brand
• Collaborates with Product Managers to implement agreed Program objectives in line with brand marketing strategy
• Generates valuable insights for the brands to feed the BAI process
• Identifies and establishes high quality customer relationships and internal collaboration
• Develops in-depth knowledge of the product(s), market, stakeholders and competitors
• Works within agreed budgets
• Lives the Amgen Values

Responsibilities

• Collaborates with Product Manager to create scope of work for the PSP (includes objectives, KPI’s and required data needs)
• Assures the achievement of established KPI’s by PSP vendor
• Guarantees the successful operations of Amgen´s patient support program by overseeing cross portfolio activities including Planning, Program Implementation, Program Maintenance, -
• Program Redesign and Program Close Out.
• Ensures fully compliant practices, policies & procedures; works closely with Safety, Compliance, and other partners/ stakeholders
• Resolves customer complaints and implements improvements to avoid recurrence.
• Develops and coordinates the PSP projects and implementation plans.
• Operates within the agreed expense budget aligned with PSP priorities
• Follow up with PSP vendor to ensure update of database in a CRM platform
• Provides accurate and in-Depth analysis to support strategic PSP reports. PSP-KPI evaluation
• Develop and create PSP reports using tools such as: Patient Connect and Tableau
• Weekly and Monthly digital performance measurement.
• Multichannel Flow design for HCPs & Patients. Develop the capabilities for mobile reports (Patient connect)
• Veeva Material approvals
• Create and Patient Connect report training for sales force
• Marketing Cloud implementation
• Communicate with sales force PSP reports
• In PSP data base administration.
• Deliver business improvements proposals related to stakeholders reaching and potential.
• Train new sales force members in all PSP digital Platforms
• Ensures fully compliant practices, policies & procedures; works closely with Safety, Compliance, and other partners/ stakeholders

Required experience & Skills to the Patient Support Associate

•3 years proven experience in PSP, Marketing or Market Research within the pharmaceutical industry

•Bachelor´s Degree in Business administration or Health in science

•Strong analytical & planning skills

•Ability to manage cross – functional relationships and work effectively in team environment

•Highly skilled in communication & service (Sales force, PM´s & BUDs)

•Experience leading third parties

•Bilingual

•Ethical Driver