The Payment Specialist will manage technical and administrative aspects of payment coordination for Customer Enablement systems and processes related to Healthcare Professionals (HCP) and external expert (EE) contract-to-pay requests.  The Payment Specialist will be responsible for ensuring accurate and compliant processing of payments in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements.  The role will also be responsible for providing purchasing support related to management of associated payments.

A successful candidate will conduct operational tasks to ensure accuracy and completeness of requirements and will provide guidance to customers, management and peers.

Major Responsibilities:

• Engage External stakeholders (External Experts) in compliance with AstraZeneca SOP’s, maintaining professionalism and high ethical standards throughout all interactions whilst protecting reputational risk to the business.
• Ensure required FMV, debarment checks and Nominated Signatory processes are followed, providing guidance to ensure appropriate approvals are obtained and retained.
• Execute prompt and timely payments and supporting functions related to HCP contracts, eg Confidentiality Disclosure Agreements (CDA’s) and Professional Service Agreements (PSA’s) relating to engagements with External Experts, meeting pre-defined service-level agreements at defined stages of the contract to pay process. Obtain all appropriate and required internal reviews and approvals for contract terms and provisions, and contract signature.
• Manage workflow from contract request to fully executed agreement using Salesforce and DocuSign systems, coordinating all activities that interface with such.
• Initiate the process for reimbursing the External Expert for their services. Ensure accurate and timely vendor set up to mitigate payment delays. Work with the Business Engagement Owner and/or Medical Communications agency to collect relevant data and documents, and agree payment of appropriate fees and expenses.
• Prepare and submit payment request for processing by Finance and follow up with the External Expert to confirm receipt. Work with Finance to resolve any payment issues.
• Utilise and maintain simple yet comprehensive templates and tools, as needed. Maintain tracker/dashboards/systems to be able to generate useful reports to customers (activity owners, business leaders, etc)
• Acquire a good working knowledge and understanding of Salesforce, ePay and iBuy tools and processes as required to deliver the contract to pay process, including but not limited to generation of iBuy Supplier e-forms (for vendor set-up and maintenance), running and evaluation of reports from ePay, Salesforce for metric creation and problem resolution, etc
• Maintain and ensure data integrity in Salesforce, ePay, DocuSign systems and other relevant systems, ensuring accuracy and completeness, and timeliness of updates. Assimilate and adopt new systems, tools and processes where these are required for delivering the role.
• Manage timely delivery and resolution of ad hoc queries from External Experts, customers and other stakeholders.

Education, Qualifications, Skills and Experience

Essential Skills

• High school diploma or equivalent; associate’s or bachelor’s degree, preferable
• Proficiency in Microsoft Office applications and database management
• Positive ‘can do’ attitude
• Able to manage multiple priorities, work to deadlines and turnaround times, work well under pressure and adapt to ever-changing scenarios
• Strong attention to detail
• Strong organizational and interpersonal skills
• Problem solving skills and capacity to problem solve
• Capable of working independently but also take instruction and direction from others.
• Excellent written and verbal communications skills.
• High ethical standards, trustworthy, operating with absolute discretion.

Desirable Skills

• Bachelor’s degree or equivalent experience
• Proactive and consultative customer service, having the ability to identify customer needs and respond creatively, listening to information, asking probing questions, applying knowledge and determining solutions
• Ability to work across cultures and geographical boundaries
• Competent technical / systems experience and skills
• Project management experience

System Applications to be used include:

• SAP
• Ariba
• DocuSign
• Microsoft Office applications (Excel, Word, PowerPoint)
• SharePoint
• SalesForce

Date Posted

20-Jul-2020

Closing Date

01-Sep-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.