The Global Contract-to-Pay service is a new team in AstraZeneca tasked with supporting end-to-end processes for contracting with Healthcare Professionals and External Experts for services and supporting the associated payments for those services.

The Payment Supervisor will manage technical and administrative aspects relating to the processing of the corresponding payments; either directly or via a team of Payment Specialists that they will oversee.

Initially the supervisor will be responsible for managing the process themselves but over time as the scope of the service increases, they will manage a small team who will perform the day-to-day transactions.

The Payment Supervisor will be responsible for ensuring accurate and compliant processing of payments in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements.  The role will also be responsible for providing purchasing support related to management of associated payments.

Major Responsibilities:

• Support the Contract Specialists and Activity Owners with ensuring timely initiation of payments in the HCP Connect system and their subsequent processing in SAP; ensuring high levels of customer service throughout.
• Ensure appropriate documentation, evidences and approvals are in place to support payments.
• Ensure appropriate tax coding of transactions in HCP Connect.
• Management of performance data and metrics to ensure process and performance issues are identified and route-caused.
• Oversee a small team of Contract Specialists ensuring they are performing their tasks correctly and compliantly in adherence with policies and procedures
• Provides leadership to the team and fosters team performance. Ensures appropriate staffing of function. Manages the performance assessment and career development of all direct reports and their staff.
• Ensure system and data issues are flagged and dealt with according to service level agreements
• Utilise and maintain simple yet comprehensive templates and tools, as needed. Maintain tracker/dashboards/systems to be able to generate useful reports to customers (activity owners, business leaders, etc)
• Acquire a good working knowledge and understanding of Salesforce, ePay and iBuy tools and processes as required to deliver the contract to pay process, including but not limited to generation of iBuy Supplier e-forms (for vendor set-up and maintenance), running and evaluation of reports from ePay, Salesforce for metric creation and problem resolution, etc
• Engage External stakeholders (External Experts) in compliance with AstraZeneca SOP’s, maintaining professionalism and high ethical standards throughout all interactions whilst protecting reputational risk to the business.
• Maintain and ensure data integrity in Salesforce, ePay, DocuSign systems and other relevant systems, ensuring accuracy and completeness, and timeliness of updates. Assimilate and adopt new systems, tools and processes where these are required for delivering the role.
• Manage timely delivery and resolution of ad hoc queries from External Experts, customers and other stakeholders.

Education, Qualifications, Skills and Experience

Essential Skills

• High school diploma or equivalent; associate’s or bachelor’s degree, preferable
• Experience in a Purchase-to-Pay / Accounts Payable role
• Experience of leading / managing a small team
• Proficiency in Microsoft Office applications and database management
• Positive ‘can do’ attitude
• Able to manage multiple priorities, work to deadlines and turnaround times, work well under pressure and adapt to ever-changing scenarios
• Strong attention to detail
• Strong organizational and interpersonal skills
• Problem solving skills and capacity to problem solve
• Capable of working independently but also take instruction and direction from others.
• Excellent written and verbal communications skills.
• High ethical standards, trustworthy, operating with absolute discretion.

Desirable Skills

• Bachelor’s degree or equivalent experience
• Proactive and consultative customer service, having the ability to identify customer needs and respond creatively, listening to information, asking probing questions, applying knowledge and determining solutions
• Ability to work across cultures and geographical boundaries
• Competent technical / systems experience and skills
• Project management experience

System Applications to be used include:

• SAP
• Ariba
• DocuSign
• Microsoft Office applications (Excel, Word, PowerPoint)
• SharePoint
• SalesForce

Date Posted

12-Oct-2020

Closing Date

31-Oct-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.