Bring your career aspirations to life with AIA!

Responsible for managing day-to-day human resources inquiries and enhancing HR automation capabilities

• Handle general inquiries raised and logged through case management via employee portal (e.g. Payroll discrepancies, Taxes, Policy Clarifications)
• Provide advice and guidance to employees on standard policy matters

• Escalate exception case to either HRBP or HR functional specialist for complex employee relation matters

• Liaise and monitor the delivery of services by external vendors for payroll, employment screening, tax advisory

• Enhance chatbot capabilities using content management portal, improve knowledge articles, and identify process and operation improvement opportunities

• Handle and resolve exceptions generated by automation tool

• Identify process/operations improvement opportunity based on day-to-day tasks management as well as feedback from employees

• Analytical skill to assist in troubleshooting exceptions

• Critical Thinking - Problem Solving skills

• Interest in leveraging technology to improve productivity and effectiveness

• Experience in using Workday is preferred but not required

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.