CANDIDATE PROFILE 

Education and Experience

• Matric; 2 years experience in the administrative assistance, clerical services, or related professional area or a National Diploma in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

   

  CORE WORK ACTIVITIES

   

  Providing Documentation and Reporting Support

• Assists managers in preparation of various reports and presentations.

• Assists with the design and preparation of statistical reports as needed.

• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

• Makes new files, maintains existing files.

• Maintains giveaway/donation files and assists in making reservations.

• Provides administrative support to manager/s and department.

   

  Supporting Correspondence

• Composes, produces and signs correspondence on routine matters.

• Produces and distributes correspondence as required.

• Answers General Manager’s phones.

• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

• Sorts and distributes mail.

   

  Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.

• Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers  on a daily basis.

• Attends meetings and communicates with executive and peers as an effort to improve quality of service.

   

  Additional Responsibilities

• Ensures VIP amenity requests from GM is handled in timely manner.

• Signs for managers and release, with specific permission.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities.

• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

• Informs and/or updates the executives and peers on relevant information in a timely manner.

   

  Policies and Procedures

• Maintain confidentiality of proprietary materials and information.

• Protect the privacy and security of guests and coworkers.

• Follow company and department policies and procedures.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

  
  

             Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.

• Thank guests with genuine appreciation and provide a fond farewell.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

• Assist other employees to ensure proper coverage and prompt guest service.

             Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Transmit information or documents using a computer.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.