RWS Division: Group IT enables the organization to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group IT supports all our users globally, managing the information security operation and safeguarding all our assets. Our core Group IT functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group IT has a global presence across all regions with over 200 staff.
About The Role:

As Business Applications Platform Manager within the Group IT Solutions Delivery Team, you will be responsible for the online ordering, fulfilment & licensing solutions that support the business. You will work closely with all business functions to develop ideas and turn them into strategic roadmaps that support business objectives and goals, collaborating with colleagues across the wider Global IT team including Service, Infrastructure & Network
 

Key Responsibilities
* Directs implementation of processes, tools, metrics, initiatives and technology that will support the strategy and improve revenue generation & productivity
* Create the conditions for effective development of group wide strategies and tactics that support the short- and long-term strategic objectives
* Responsible for managing a governance framework and accelerating change 
* Identify and rectify gaps in current processes.
* Be the visionary and evangelist to drive user adoption and exploitation of the current toolsets, as well as the day-to-day user support and maintenance.
* Provide operational visibility through business ownership of technologies and the documentation of best practice.
* The ability to manage business stakeholders to ensure appropriate prioritisation of demand to hit agreed business objectives.
* Ability to manage vendors taking appropriate measures for controlling costs, reducing potential risks relating to vendors and deriving the best value long-medium term.
* Operational responsibility for provision of support for ordering systems.
* Joint responsibility with procurement for costs of systems ensuring that appropriate controls are in place.
* Contribute to the construction and maintenance of training documentation of relevant systems.
* Responsible for the regular distribution of status reports that measure the team’s performance against agreed critical success criteria. You should seek to implement best practice in communication, sharing ideas with colleagues to ensure the wider team is always updated/briefed.
* Manage a small team and the workflow within that team. Offshore team experience would be beneficial 
* Take responsibility for delivering key solutions by working with all business functions
* Ensure objectives and requirements are captured for new developments and create a project structure
* Develop and maintain roadmaps
* Ensure that all projects have clear ‘success metrics and report success/challenge back to the business accordingly

Essential skills:
* Experience using/working with online ordering, provisioning & licensing tools & solutions including subscription-based offerings
* Experience of complex integrations to other third-party solutions 
* Understanding of entire software delivery cycle and stakeholder relationship management.    
* Proven ability to understand business processes
* Proven experience in gathering and documenting complex Business Requirements.
* Knowledge and understanding of software development methodologies and industry best practice standards.
* Proven stakeholder management experience
* ITIL Experience would be beneficial
       
Personal characteristics:
* Negotiation and consensus building skills – with solution teams, customers, etc.
* Ability to interact constructively with cross-functional team members: recognise and focus on critical path activities and instil that focus into others.  
* Well organised and resilient
* Clear communicator
* Pragmatic
* Capable of leading by example 
* Strong analytical and problem-solving skills
* Assertive, but people-focused
* Continually open to new ideas
* Passionate technologist
* Solutions orientated 
* Delivery focused

 

Life at RWS: We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drive us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer, and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy, and we will adhere to the highest standard.   

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.