In this position, you will be a key engineering member on a team that delivers and supports SDPs to ensure that customer SW development objectives are met. You will interface with customers including both internal engineering and external software developers in over 45 countries.

When a customer support request is received, you will be responsible for quick communication with the customer, assessment and debug of system HW/SW issues, driving issue resolution and ensuring that the customer expectations are met. Additional responsibilities include creating support plans, participation in First Article Inspections (FAIs), and maintaining spare parts to support the program including field upgrades.

Our Team Mission is To support innovation by providing the highest level of customer orientation for Intel development platforms. The ideal candidate is a team player who has amazing communication skills and has the technical knowledge and key contacts to quickly resolve issues and get the customer systems back to being productive.

Qualifications

Minimum Qualifications

• Minimum of Bachelors of Science degree in Electrical Engineering or Computer Science with 2+ yrs. experience in the field.

• Excellent decision making, time management, and communication skills.

• 2+ year of hardware debug at the component and system level, root cause analysis, corrective action.

• 2+ year of trouble shooting for multiple operating systems (such as Window, Android, Linux) and their associated BIOS, Firmware, and system drivers.

• Experience working with multiple segments including server, client, mobile and handheld including: technical understanding of the architecture and how platform HW/SW/FW work together is a plus.

Preferred Qualifications

• Experience with the Microsoft Windows Debugger, Kernel Debugger tools and/or JTAG debuggers such as ITP or LTB is a plus.

Inside this Business Group

Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

Other Locations

Virtual US and Canada

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Annual Salary Range for jobs which could be performed in US, Colorado:
$85,420.00-$136,400.00

Benefits:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here

Work Model for this Role

This role is available as fully home-based and generally would require you to attend Intel sites only occasionally based on business need.

Intel is committed to a culture of accessibility.  Intel provides accommodations to applicants and employees with disabilities.  Find information and request accommodation here