The Digital Procurement Team deliver digital and technology expertise across Global Procurement focusing across the AZ value chain from Source to Pay, including third party risk and buying channels. The main responsibilities of the team are to select, implement and manage the digital platforms supporting the procurement organisation, ensuring they align with business requirements and using lean and design thinking techniques for continuous improvement. Effective partnering with AZ IT, the Strategy and Operational Excellence team and platform suppliers will be critical to success.

The Platform Support Manager is a hands-on role involving all aspects of service delivery for a portfolio of platforms. This will include leading the delivery of a service desk for end users, as well as helping coordinate, triage, diagnose, recover and avoid technology issues and problems. The role will help to drive adoption of the technology platforms across AZ by providing a best in class service to end users, using the latest digital concepts and innovations to improve and enhance the total end user experience.

Typical Accountabilities

• Works with cross-functional teams and suppliers to deliver best practice end to end support for a portfolio of technology platforms
• Ensures adequate supervision, instruction and training is provided to all members of team
• Manages or provides technical support for technology platforms on a day-to-day basis, ensuring adequate support is available
• Manages or provides training to end users and new starters for use of technology platforms, including management of all training content
• Keeps own knowledge of process and technology changes and service best practices up to date
• Supports new projects and platform change activity by acting as a Subject Matter Expert for technology platforms
• Develops and maintains a Super User network across the end user base globally
• Supports upgrades and enhancements to the technology platforms
• Provides expert advice, guidance and support on current and future use of a portfolio of systems such as best practice configuration of sourcing events and supplier performance scorecards
• Develops relationships across AZ, external companies and potential suppliers to promote AZ and to identify opportunities for innovation and improvement
• Supports on-going change management and continuous improvement and development for functions
• Tracks and reports end user service delivery metrics

Key Relationships Internal and External

• AstraZeneca Operations IT Teams
• Procurement Strategy and Operational Excellence Team
• All Members of AZ Procurement function
• Supplier customer support teams

Education, Qualifications, Skills and Experience

Essential

• Experience of procurement processes and practices
• Experience in a customer service role
• Digital mindset and a dedication to user experience and continuous improvement
• Strong communication and influencing skills, ability to network internally and externally
• Ability to lead and motivate a team
• Ability to manage multiple projects/tasks effectively
• Strong analytical and problem solving skills

Desirable

• Experience in leading a technology related customer service team
• Experience of working with procurement technology, especially Jaggaer
• LEAN and Design Thinking or equivalent experience
• Degree or equivalent qualification

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.