$25 per hour

30 - 40 hours guaranteed

Multiple positions available

Rotating roster with weekend and public holiday work

Join our exceptional Front Office team and deliver professional and attentive service at five star, luxury property in the heart of Queenstown:

• Warmly greet our guests, assisting with car and hotel doors and guest luggage. 
• Escort guests to their rooms upon check in and explain the technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles.
• Respond to guest enquiries regarding local attractions, restaurants, and tours.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive.
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

• Full, clean valid manual driver’s license;
• Previous experience in five star luxury environment preferred, but not essential;
• Has flexibility to meet hotel rostering needs with weekend and public holiday work.

• Benefits including free daily staff meals, dry-cleaned uniform and laundry allowance;
• Free ski hire;
• Your Accor card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments;
• Opportunity to earn $600 through our referral scheme;
• Fun & supportive international team environment;
• Ongoing reward and recognition incentives and awards, further development and worldwide career progression within Accor.

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Detailed duties

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure messages and faxes are delivered with the utmost urgency.
• Message boards updated daily and aware of function requirements.
• All guest property in storage, long or short term, duly documented and cared for.
• When guest report lost property take all relevant information and pass on to housekeeping.
• Assist with the Front Office operation 
• Responding to all guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guests individual requirements.
• Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation.
• Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level.
• Full utilization of the Concierge computer system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Ensure relative guest/ambassador information is communicated through the agreed communication channels.
• Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times.
• Liaise with all other hotel departments to build a strong working relationship.
• Ensure any guest or management messages are attended to with a sense of urgency.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers. 
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Night cover when required.