The Presales Application Specialist is responsible for acts as a technical resource for D-IT’s channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary Some activities related with the position will be: Presales phone, chat, and email support for both internal & external D-IT customers Lead qualification and accurate data entry into salesforce.com Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines #LI-MA1 Qualifications Preferred Qualifications: Experience using SalesForce or other CRM Knowledge of the IT market Team player that actively contributes to the group's success Excellent written and oral communication skills in addition to strong Proven multi-tasking skills, with the ability to effectively prioritize and balance workload Proven self-starter that can independently drive deliverables forward to success Shows potential to be promoted to higher-level role Excellent written and oral communication skills in addition to strong Proven multi-tasking skills, with the ability to effectively prioritize and balance workload Proven self-starter that can independently drive deliverables forward to success Shows potential to be promoted to higher-level role Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development Strong work ethic, flexibility, and a desire to actively contribute to the group’s success Ability to prioritize multiple tasks Team player What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time