Are you looking to grow and expand your technical, customer and soft skills? Do you dream of working with a team engaged in supporting the newest and the best technologies that Microsoft has to offer? Do you wish to work as part of a team who not only delivers technical support but is engaged in the entire support lifecycle? Then this might be the team you are looking for. Within Microsoft Services, we do all of the above and have fun while delivering true solution support to top tier Microsoft customers. If you desire to work with a breadth of Azure technologies, growing your technical depth at the same time this role would be best suited.
Microsoft Services / Enhanced Application Support: Is a team dedicated towards providing end to end support of a customer solution, built primarily on Microsoft Cloud Technologies. The offering is intended to manage all the support needs of the customer offering a hands off approach to Microsoft’s top tier customers using the latest Microsoft cloud technology.
Within Microsoft Services, we support all the cloud technologies belonging to the Microsoft Azure cloud platform. We are building a team with diversified skill set so we can deliver an end to end support experience to our customers, all under one roof, 24x7. Engineers on our team usually come with a depth of experience in one or two technologies and they are really good at those, but
are also looking to broaden their skill set by doing some real world work, not just by reading books or sitting in a classroom. Within our group, you will have that opportunity, to expand your skill set, learn new technologies and grow your leadership in the technology you excel at, all without being siloed into a particular feature of a particular product. You will deal with high profile customers, be their first and most important point of contact, collaborating with multiple teams as the situation may demand.
Responsibilities
Key Accountabilities
- Communicate with Microsoft customers regarding technically complex issues about Microsoft software products and manage relationships with those customers.
- Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer handling skills.
- Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
- Use trace analysis, source code, and other sophisticated tools to analyze problems and develop solutions to meet customer needs; may involve writing sample code.
- Collaborate with the team technical lead and other technical teams (EE, SE, Dev. etc.) at Microsoft to deliver solutions to customer issues.
- Create technical content including Knowledge Base articles, whitepapers, training documents, etc.
- May act as technical focal point in cooperative relationships with other 3rd party companies / Vendors who also support the customer's managed solution.
- Ability to handle Critical Situations in technically challenging and politically hot circumstances.
- Available to work critical cases on a 24x7 basis or through an on-call model.
Key Success Criteria
- Ability to positively impact customers, contribution to team customer satisfaction and utilisation goals
- Excellent team player
- Strong ownership of customer issues
- Realise personal accountability within team
- Ability to take responsibility and react effectively
Qualifications
- Graduate of Computer Science or related Technical University
- Fluent in English
- Strong problem-solving abilities
- Basic knowledge of developing web sites, web services, software.
- Understanding of basic Cloud computing fundamentals
Highly Desirable
- Knowledge of Azure technologies (IAAS/ PAAS), Web site, Storage (Queues, Tables, Blobs) SQL Azure, Infrastructure as a code, Powershell,etc.
- Azure Media services, content encoding, network for streaming video and audio.
- Content Distribution Network, Origin Shields, Token
Based authentication, Mapping CDN URLs to Azure Media Services. - Knowledge of Azure Operations and Monitoring setup, and keen interest in proactive problem solving
- Travel: Up to 20%
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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