Position Description: Lenovo is seeking a talented Level 2 Technical Lead for NA Service and Support. The position requires strong PC technical skills, strong software and operating system deployment technology skills. The ability to effectively identify and troubleshoot technical issues while urgently resolving customer technical concerns. Sharing best practices with TSS problem determination skills and communication. The Level 2 Technical Lead is responsible for supporting the TSS Floors with managing, tracking, and resolving customer software and hardware related technical issues with adherence to customer satisfaction and resolution metrics. Supporting the telephony queue during peak times. Working directly with Lenovo customers, sales, customer relations, and Premier TSS, this candidate must have strong written and verbal communication skills. Technical experience should span both hardware and software platforms, with a solid background in mobile / notebook / tablet / workstation / desktop computing. #### Position Requirements: MUST HAVE • Degree in Electrical/Computer Engineering • 3-5 years’ experience in Hardware support / testing o Desktop, Laptop, Tablet, • Minimum 3 years Software support / testing o Linux, Windows OS support/deployment • Software problem determination skills • SCCM / Deployment technologies experience • Client networking hardware support experience NICE TO HAVE • A+ certification • 3 years Call Center experience We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.