Eaton’s Corporativo division is currently seeking a Presales Application Specialist to join our team. This position is based at our Queretaro Office The Presales Application Specialist is responsible for acts as a technical resource for D-IT’s channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary Some activities related with the position will be: Presales phone, chat, and email support for both internal & external D-IT customers Lead qualification and accurate data entry into salesforce.com Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines #LI-UH1 Qualifications Required (Basic) Qualifications: Degree in Business Administration/Marketing/Commerce or similar Minimum 2 years prior technical marketing or sales experience preferred Fully bilingual Experience using SalesForce or other CRM preferred Knowledge of power protection, backup power and the Power Quality market Demonstrated ability to effectively interface with internal and external customers in a fast-paced environment Proven interpersonal skills and excellent telephone etiquette Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routing Team player that actively contributes to the group's success Excellent written and oral communication skills in addition to strong Proven multi-tasking skills, with the ability to effectively prioritize and balance workload Proven self-starter that can independently drive deliverables forward to success Shows potential to be promoted to higher-level role Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet Preferred Qualifications: Experience using SalesForce or other CRM Knowledge of the IT market Team player that actively contributes to the group's success Excellent written and oral communication skills in addition to strong Proven multi-tasking skills, with the ability to effectively prioritize and balance workload Proven self-starter that can independently drive deliverables forward to success Shows potential to be promoted to higher-level role Excellent written and oral communication skills in addition to strong Proven multi-tasking skills, with the ability to effectively prioritize and balance workload Proven self-starter that can independently drive deliverables forward to success Shows potential to be promoted to higher-level role Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development Strong work ethic, flexibility, and a desire to actively contribute to the group’s success Ability to prioritize multiple tasks Team player We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time