Consults with stakeholders to analyze, define, and prioritize business requirements and functional and operational specifications for a functional work stream within a complex and strategic program which is aiming to transform KYC processes. Documents those requirements, associated use cases and test cases. Formulates and defines program scope and objectives for the work stream using an in-depth understanding of business processes within the Operations team for KYC. Represents the business to all areas of IT in resolving intricate issues by defining functional requirements in line with a vision to transform the existing processes and systems. May lead staff on specific projects. Elicits, challenges, and prioritizes business requirements. Translates into functional design and use case models. Develops project scope, objectives, constraints, and assumptions for large and complex multi-year programs. Has demonstrated ability to push projects to completion with sound planning and persistent execution. Seeks the input of key constituents and manages others to achieve desired results Provides guidance to management on development of the functional requirements and user documentation. Manages scope and change throughout the initiative utilizing formal change control and requirements traceability. Analyzes and designs an explicit set of disciplined actions to seek out the optimum value for both initial and long-term investment in a new product and/or service offering. Reviews, analyzes, and evaluates proposed products and services offerings, operational improvements, and emerging technologies for impact and leverage across the business area. Serves as point of contact or subject matter expert for the business on specific functionality and features. Leads technical consultation concerning business implications of complex application development projects. Supports testing of new or enhanced applications and/or systems that are complex in nature including case development, requirement traceability analysis, test preparation, script writing, and functional test execution. Uses deep expertise and broad knowledge of regulatory and legal requirements, especially of KYC, and BNY Mellon corporate policies involving risk and control to serve as subject matter expert in supporting the development of improved business processes through technology. May lead a small team on complex or multi-year projects. Under a matrix structure, assists in directing, motivating, and developing junior colleagues. Maximizes their individual contribution, their professional growth, and their ability to function effectively with the team. Leads projects and allocates work accordingly. Contributes to the achievement of related area objectives. Qualifications Bachelor’s degree or the equivalent combination of education and experience is required. 10-12 years of total work experience preferred. Experience in capturing business-level, functional requirements including documenting existing business processes, and working with Business, Operations, Compliance and Technology stakeholders for future functionality ideal. Knowledge of KYC is preferred, as well as experience in working within an Operations teams. Hands-on knowledge of Agile. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 70166 Job: Operations Organization: KYC Matters - REQ Attention-HR07718} Requisition Number: 2118949