Manages overall relationship profitability of largest most complex global financial institutions; develop the strategic plan for managing and growing existing client relationships. Has developed significant expertise on industry trends, competitor services/offerings and clients business environment. As the client advocate, often serve as the ultimate escalation point for client satisfaction. Consult with clients on their strategic vision and how the firm can help them achieve that vision. Promote firm services/product offerings that solve client challenges and achieve account growth. Research client issues and bring to resolution. Work closely with business development colleauges to ensure relationship management strategy is executed by account management and client service teams. Keep abreast of client account activity occurring throughout the firm and often serve as the ultimate escalation point for client satisfaction. Marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership. Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.) Attend industry events and conferences to remain visible in the market and remain current on industry trends and competitor services/offerings. Provide guidance and help cultivate less experienced staff Team Player Qualifications Bachelor’s degree or the equivalent combination of education and experience is required; Advanced/graduate degree preferred. 7-10 years of total work experience preferred. Financial Services experience in a customer-facing, global capital markets or product management role is preferred. A good understanding of the Corporate Trust’s relevant marketplace(s), competitive landscape and industry drivers is highly desirable. Knowledge of credit markets and structured products is strongly preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 70046 Job: Corporate Trust Organization: Corporate Trust-HR06320} Requisition Number: 2118446