The future. It’s on you. You & Western Digital. We’ve been storing the world’s data for more than 50 years. Once, storage was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

Western Digital® data-centric solutions are found under the G-Technology™, SanDisk®, and WD® brands.

MAJOR RESPONSIBILITIES:

1.      End to end technical support to assigned customers during product qualification and MP phase;

2.      Drives all customer qualification and quality initiatives; Provides product status update for external and/or internal customers; Generate technical issue report, explain to customer and collect the feedback;

3.      Identify technical issues in system level or drive level and work with the team for root cause analysis;

4.      Translate customer requirement or expectation into clear executable task or assignment and work with internal cross functional team for support based on the defined priority and keep tracking for closure;

REQUIRED:

1.      BSEE or Master Degree with minimum 5 years of professional technical experience. A working knowledge of storage industry is desirable.

2.      Experience shall include at least below areas like FAE/AE or experience with direct customer support in HDD/SSD or related product. Data Center storage device knowledge is preferred

3.      Familiar with the specification/protocol of SATA, SAS and PCIe/nVMe, ability to use bus analyzer and analyze the data captured.

4.      Strong expertise on ATA/SCSI/ZAC protocol, able to build CBD based on Spec.; Bus trace analysis.

5.      Familiar with 3rd-party tool usage, capable to analyze the source code. (smartctl, libzbc, fio, sg3-utils, hdparm, etc)

6.      Familiar with I/O path, and deep-dive performance case at application layer through blktrace, bus trace, and etltrace.     

PREFERRED:

1.      Master degree and with R&D background is preferred.

2.      Experience with Storage/server industry is preferred.

SKILLS:

1.      Fluent spoken and written English is preferred.

2.      Good communication skill with internal or external partners, customers and vendors is required.

3.      Strong sense on team work, customer orientation, quality and discipline is highly preferred. 

4.      Strong debugging, problem solving skills with proven experience.

5.      In-depth knowledge or understanding of storage product, esp., SSD and HDD.