At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

In this position, the individual will provide on-site support for drive handling and ESD training at Contract Manufacturer locations. Provide periodic reports to the customer, CM, and WDC summarizing production volumes, vendor-chargeable defects, process-induced defects, and CND/NTF incidents. Provide direct support to customer and CM Supplier Quality Engineers for any integration-related issues and activities. Manage WDC outside contractors providing integration support at customer manufacturing sites, and provide direct support as necessary at US-based CM's. Serve as the WDC focal point for product quality and reliability issues. Monitor customer integration failures for new failure modes and increasing failure trends, alerting WDC management to any out-of-goal conditions. Provide periodic Quality metrics reports to the customer in support of their quality reporting requirements (integration DPPM, AFR, etc.). Host periodic quality meetings with the customer. Coordinate DPPM/AFR improvement plans. Establish trigger points for DPPM and Field AFR metrics, and drive corrective actions and improvement plans for out-of-goal conditions. Drive NTF/CND reduction plans. Prepare 8D reports for drive failures and quality issues, and negotiate with the customer for closure. Work with customer, WDC and CM teams on continuous quality improvement plans to meet customer quality goals. Identify customer F/A requirements, and monitor failure analysis activities to ensure that F/A turn-around time and 8D content meets customer expectations. Manage stop-ships/stop infeeds through the immediate involvement of WDC’s Quality and Operations organizations, and ensure criteria for release of stop-ships is understood and communicated throughout WDC. Assist with drive recall and drive re-work/re-kitting activities, to minimize product supply interruptions and to minimize scrap. Assist with coordinating, preparing, and presenting quality-related QBR scorecard responses, and generate and follow up on resulting action items and improvement plans. Provide customer audit support to WDC’s factories and Contract Manufacturers.

This position requires an education in one of the following: Electrical, Mechanical, Material, Software engineering. The individual should be knowledgeable in Quality/Reliability (including Failure Analysis basics), and manufacturing processes. Experience in Q&R in Electronic companies is preferred. The individual must be able to speak both Mandarin and English (good English communications capabilities, including speaking, is a must). The individual should have at least 5 years in Customer Quality and/or Q&R and/or in semiconductors and/or in memory industry.


 

Education: Electrical, Mechanical, Material, Software engineering. Advantage: Degree/Certifications in Quality/Reliability.

Knowledge topics: Quality/Reliability (including Failure Analysis basics), Manufacturing processes

Professional experience: Q&R in Electronic companies

Languages: Mandarin and English (good English communications capabilities, including speaking, is a must).

Total years of experience: at least 5 years in Customer Quality and/or Q&R and/or in semiconductors and/or in memory industry.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.