While you’ve heard about Microsoft’s Digital Transformation and how it’s leading our industry to the cloud, have you ever thought of becoming a key member of the team that powers the foundational services for this strategic effort in our company? As the PM Manager for the Communication Intelligence (CI) in the One Voice team under Enterprise 360, you will have the opportunity to be at the center of and influence our industry’s Digital Transformation by building the vision, strategy and help drive execution of key communication intelligence assets in the customer engagement ecosystem that will help us both drive our investments and measure our success.

Core Platform Engineering is part of the Core Services Engineering (CSE) team - our goal is to boldly pursue big ideas that power transformational advancements at Microsoft, while helping Microsoft employees work smarter, faster, and more securely every day. We are technology leaders with deep technical experts, focused on digital transformation and enabling our stakeholders.

As part of the One Voice team, the ideal candidate will own and drive the vision for a portfolio which includes understanding and driving requirements for:

• Integrated communication intelligence framework and platform by leveraging Azure AI, Dynamics, Teams etc. to deliver differentiated and novel customer interaction experiences.
• Build Real-Time voice interaction transcription, employee assist, and customer sentiment measurement
• Cloud connected customer interaction analytics, OCR integration, and post interaction insights
• Investments in AI and ML that will allow us to build a state-of- the- art secure enterprise

This is a unique opportunity to join the foundational team that is driving a lot of the digital transformation across a core part of our infrastructure and help build the digital footprint to lead other enterprises onto our cloud.

Responsibilities

We are looking for a thought leader who has experience and passion for partnering with the engineering leaders in the organization to seek out and deliver on innovative solutions. The ideal candidate has an excellent track record working across an organization with diverse & inclusive engineers and have a solid commitment to be a great partner to teams across Microsoft in driving a modern enterprise through customer experience-led transformation. The ideal candidate must also have a passion for working across organizational boundaries to transform to the cloud while taking others along on the journey.

Knowledge, experiences, and skills: 

• Experience with influence across large teams in a global enterprise environment
• Ability to collaborate, communicate, and effectively influence a wide spectrum of people in business and technical domains
• Engage directly with key customers and stakeholders to understand their requirements and ensure we’re delivering the right solutions to exceed their expectations
• Develop and grow a healthy, diverse team and mentor great PMs and be a great role model of a customer-obsessed and data-driven PM.
• Anticipate, identify, assess, track, and mitigate project risks and issues
• Guide the strategic direction for communication intelligence on the team
• Create awareness of communication intelligence capabilities to increase platform adoption.
• Collaborate with business and technology leaders and vendors to drive strategic platform decisions.
• Define platform roadmaps, standards and best practices that are aligned with business and technology strategy.
• Establish platform service level agreements (SLAs) that meet business and technology objectives. Partner with other technology teams to ensure platforms meet established SLAs.
• Lead the research emerging technology trends that will expand our data and analytic capabilities.

Qualifications

Knowledge, experiences, and skills:

• Bachelor's Degree
• 8-10 years of software development experience, ideally including running Platform teams
• 5+ years of experience leading high performing PM teams highly desirable
• Excellent communication skills that can provide clarity to audiences that include customers, peers, and executive leadership
• Experience with a metrics-driven mindset, ability to experiment, learn and improve
• Excellent cross-group collaboration skills across multiple disciplines and teams
• Able to break down complex business problems into opportunities for the business
• Inherently curious, energized by large challenges, and interested in making a significant impact on a globally scaled business
• Thrives in ambiguity

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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