Microsoft 365 is a key part of the company’s cloud strategy and overall mission of empowering people and organizations to achieve more. Customer happiness is a key indicator of how well Microsoft is realizing it's mission. Our team is responsible for building innovative AI solutions that measure and triangulate real time NPS and Support Volume information, derive insights from reams of data, and drive meaningful improvements to customer experience. Our team is full of people who have truly embraced a growth mindset, are collaborative, not afraid to make mistakes, and are obsessed about providing our customers the best possible experiences.
The Amplify program management (PM) team is looking for a strong leader to own Microsoft 365's Customer Signals charter, and work across a team of innovative, collaborative engineers to drive discontinuous change in customer satisfaction. Key areas of ownership include building and scaling out AI based platforms that empower engineering teams to analyze customer sentiment, derive key influencers for customer happiness. This is a huge effort with lots of room for creativity, exploration and hacking. Our PM teams have expansive charters and very broad influence. If you are looking for high impact, grow a ton, and have fun doing it, you are the right person for the job.
Responsibilities
As part of the team you will be expected to lead through others, while at the same time collaborating and driving efforts across multiple engineering managers and organizations; success will be through developing breakthrough ideas from start to finish with measurable and positive impact. In addition, you’ll need to have both excellent management and people skills paired with technical depth and passions.
Qualifications
Basic Requirements:
• 8+ years of industry experience in Program Management
• Proven track record of going technically deep and delivering cloud scale technologies
• Demonstrated ability to use data to influence & drive decisions
Additional Requirements:
• Customer focus and past experience working with customers (internal or external)
• Ability to negotiate and collaborate across groups to achieve customer success
• Analytical skills to drive data driven decisions
• Drive to continuously learn and build new skills rapidly
• UI design skills are a plus
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
