PIE's Vision is to make it easy for everyone to create, consume, and manage planetary-scale, reliable cloud production services and infrastructure to achieve more. As a team, we bring together significant and complementary capabilities with tooling, infrastructure, monitoring and insights in new ways to increase our perspective. Our diversity of knowledge and experience comes together for the benefit of our users, our colleagues, our business, and ourselves.

Responsibilities

The primary goal of the Problem Management Principal Program Manager role in PRSE is to improve reliability and resilience of Microsoft Azure services by assessing root causes through leading cross-group stakeholders in delivering complex software, process and resource improvement initiatives. We seek to increase our system’s ability to adapt to and overcome incidents and outages, maximize our learnings from such events when they do happen, and help teams build adequate and appropriate defenses against common failure patterns.

In this role, you will help various Microsoft services get more from their post-incident workflows, bringing to light all the important work people do day to day to “keep the lights” on. You’ll help discover the best ways we can empower teams to do their best work. You’ll also look for common patterns or weaknesses across systems, processes and people (again, that’s the software AND the human aspects) and surface your findings/recommendations to leaders.

• Investigate Microsoft service outages (aka “incidents”) and post incident reviews
• Learn from post incident review write-ups and related processes via interviews, data gathering, etc.
• Envisioning through spearheading initiatives related to improving the Quality of Azure
• Spearhead improvements to people, process, technology, culture etc. that will result in improved value from post incident reviews
• Work with Azure Service Teams to transition their post-incident workflows to align with modern methods

Qualifications

We recognize that this approach is inherently cross-disciplinary. Valuable insights may come from diverse previous lines of work, educational backgrounds, and operational experiences. With that said, we generally seek someone who can meet the following:

Qualifications:

• 8 years  of experience with production software systems (particulary distributed systems, and Azure/Cloud a nice bonus)
• 8 years of program, project, and product management

Preferred Qualifications:
• A strong team player who proactively contributes to building positive, can do, team cultures
• 5+ years’ experience in influencer roles leading complex cross-org initiatives impacting people, processes and technology
• 10+ years demonstrated strong communication and collaboration skills, facilitating through c-level meetings
• 5+ years release engineering or deployment pipeline experience

Preferred Experience

Bonus Qualifications:

• Deep technical background preferred, and experience/understanding of Azure a big plus
• Demonstrated public speaking or negotiation skills a plus
• Education or 6 months+ experience with Resilience Engineering, Safety-II, or Safety Science, a plus
• Education or 6 months+ experience in qualitative, human-subject research a plus

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Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.