• Core Responsibilities

• ？ Aim to improve service efficiency, quality and customer experience, design and optimize the service procedure, create a solution and promote its landing

  ？ Have a good knowledge of the business needs and can analyze its pain points, explore customer's deep requests and promote the improvement of the service team

  ？ Possess unique horizons and sensitivities, can find the defects and improve space in the procedure in order to promote the improvement of the procedure

  ？ Have a close cooperation with PM, IT and various cross functional teams, explore the customer requests through the analysis of customer feedback and data, discover the problems and pain points of the products and promote the product improvement.

  
  

  Key Qualifications and Experience

  ？ Minimum of University educational level or equivalent further education

  ？ Very good coordination and data analysis ability, over 3 years of related experience

  ？ Excellent learning ability and strong stress tolerance, continuous improvement of the work

  ？ Good innovative ability and full of unique innovation ideas

  ？ Focus on customer experience, excellent ability of exploring the customer problems; project experience in NPS/customer satisfaction survey is prior

  ？ Experience working in global organizations and global call center management is prior

  ？ Good written and spoken English, fluent communication in English, overseas life background is prior

上班地址：携程