Position Description: In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division, in order to design services, build process documentation and training materials to support managed services contracts within the given time and budget. You are an experienced leader with having transition and project management experience in a multi country environment. You are a real hands-on person with service design skills, project management skills, organizational strength and visionary ideas you know how to sell. Responsibilities: • Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practice • Ensure new Services have a fully developed end to end support structure, including Processes, SLAs and KPIs monitoring commensurate with business requirements and priorities. • Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders. • Ensure all documentation is completed to a high standard by all relevant Design and Service Transition functions and standards • Update and maintain the process artifacts and process library through the transition project • Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle. • Identify and manage Operations risks to ensure a successful transition to service. • Provide Governance of the SRP, and Sign Off for all key project stages and artifacts. • Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP. • Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria. • Coordinating project priorities across multiple tracks on a project and driving the project • Following established standards and procedures for project reporting and documentation • Create and manage project deliverables, milestones and required tasks per the schedule • Building and maintaining positive working relationship with vendors and external/internal customers • Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes. #### Position Requirements: Required Skills/Knowledge: • Strong Project Management skills; expert in organizing, planning and managing large-scale projects • Ability to analyze project needs and determine resources needed to meet objectives • Excellent communication, organizational, leadership, time management skills • Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level • Ability to prioritize and manage work and trade-offs against critical timelines in a fast-paced environment • Builds a strong internal and external network of personal relationships to identify issues and opportunities. • Demonstrated experience in analyzing a business issue and developing a future state recommendation • Highly developed skills in using MS applications including: • Project • Visio • Understand and Create Process Flows (Swim lanes, flowcharts) • Understand and Create Technical Diagrams • Excel/Sharepoint/Teams • Import from different sources of data • Data Analysis using charts, pivot tables, filters and rules • Knowledge of basic to advanced Excel functions • Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions • Strong negotiation ability and attention to detail • Strong teamwork and interpersonal skills • Multi-tasking and time-management skills, with the ability to prioritize tasks. • Highly organized and detail-oriented. • Ability to work independently with little supervision • Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines • Ability to travel up to 30% (no travel during COVID) • 4-6 years of information technology and business experience • A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus • External project management certification such as PMP from PMI or other project management certification is preferred • ITIL Foundation Certified is a Plus We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.