Are you looking at developing future leaders? Come join us at Siemens. This role is within the IT Global Hub organization, Integration Management Chapter, and directly within the Organization Integration (OI) Service. Working alongside the OI service lead, this position has end-to-end responsibility for the service which is responsible for developing and implementing IT excellence initiatives in the areas of organization development, people excellence, communications, employee engagement, and continuous improvement. Change the future with us: To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service. Charger Monitoring and Charger Onboarding. Responsible for handling customer queries by following the predefined processes through emails/tickets and Hotline services. Co-ordination with Level 2 and other stake holders for providing appropriate resolution. We don’t need superheroes, just super minds. Excellent communication skills with neutral accent (ENGLISH and GERMAN) Timely response to queries from internal customers/ stakeholders Responsible for achieving the KRAs/KPIs assigned to each one of them Responsible for addressing or escalating customer related issues to Level 2 support / Team Leader. We’ve got quite a lot to offer. How about you? This role is based in Pune. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 396,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow. Organization: Global Business Services Company: Siemens Technology and Services Private Limited Experience Level: Experienced Professional Full / Part time: Full-time