Make your mark in our exciting world at Siemens.

We are a collection of over 372,000 minds building the future, one day at a time. Together, we create technologies that take society further.

Siemens Smart Infrastructure Managed Services is looking for people with the skills and vision to build a better tomorrow. Join our Team as our Smart Support Process Expert, where you will be responsible for managing the various back office SMART Support processes end-to-end. The successful candidate will be responsible for the implementation, maintenance, and improvement of these process.

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here.

Future thinker?  Read on.

This role is responsible for ensuring that all SLA’s and KPI targets are met within the defined areas by yourself and your team, whilst providing a customer focused service, ensuring that smart installation completion rates and commissioning expectations are as high as possible in order to meet our customers smart meter rollout targets over the next few years.

To facilitate this, you will need to actively coach and support your team, ensuring that they have the required training, understanding and resources required to fulfil their role.

• Supporting and coaching the Smart Field Support Agents knowledge of processes within the team.
• Provide support on the continual improvement of processes, including updating process documentation where applicable.
• Providing an escalation point for any issues which relate to your areas, ensuring that resolution is achieved in a timely manner.
• Assist with QC’s of the teams work and to provide ample feedback
• Assist with reporting functions associated with process area as required.
• Assist with system configurations and process update within process area as required.
• Supporting and maintaining Retail Meter Operations knowledge via process mapping and knowledge share.
• Manage effective communications with customers, and with both internal and external stakeholders.
• To actively seek customer facing improvement initiatives and cost reductions through automation or process improvement.
• Trend analysis to identify which engineers are using Smart Field Support team and driving improvements in unnecessary calls and field commissioning rates.

We are not looking for superhero’s, just super minds

In this role you will provide process production of associated guides and documentation. Implementing process changes. We are looking for someone who will proactively be able to spot trends and issues and actively seek to resolve them, whilst monitoring KPI performance and able to conduct trend analysis. 

You will have experience or previous involvement in process development, mapping, production of associated guides and documentation and ideally experience within Meter Operations environment preferable, but not essential.

This is a fantastic opportunity to join our fantastic, growing team!

We’ve got quite a lot to offer. How about you?

Smart infrastructure enables the way we want to live - happily, comfortably, sustainably and in harmony. We do this from physical products, components, and systems to connected, cloud-based digital offerings and service. From intelligent grid control and electrification to smart storage solutions, from building automation and control systems to switches, valves, and sensors.

It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful, and engaging culture. We also appreciate that development and training is important to many and that’s why we have an encouraging environment which invests in our employee’s development, whether that’s Chartership, training or mentoring.

If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all backgrounds. Siemens encourage applications from a diverse talent pool. We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are available in an accessible format. We welcome the opportunity to discuss flexible working requirements with you. And if you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section here: [https://new.siemens.com/uk/en/company/jobs/faq.html].