Process Management Officer - Hang Seng Bank (HK)
HSBCMong Kok, KowloonUpdate time: March 26,2019
Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Process Management Officer
Consumer Assets - Process Management
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high caliber professional to join our department as Process Management Officer.
Principal responsibilities:
Handle telephone enquiries from internal/external customers in a professional manner
- Perform data input for mortgage loan applications and preview mortgage offers in compiling with the bank’s procedures and guideline
- Provide general administrative support to the team and perform ad hoc duties as assigned by the superior
Qualifications
Requirements:
- Higher Diploma or above in a related discipline or other relevant qualifications
- At least one year of banking experience, with knowledge of mortgage products an advantage
- Strong self-motivation and attentiveness to detail, with good communication and interpersonal skills
- Good knowledge of PC application software
- Proficiency in both English and Chinese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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