At Lisbon Tech Hub we create value in the digital transition of companies from Portugal to the world. There are more than 1200 professionals working in Cybersecurity, Analytics Business Intelligence, Application Lifecycle Management, IT Project & Service Management and IT Infrastructure Management. Check it out: www.siemens.pt/lxtechhub We are a global powerhouse focusing on the areas of electrification, automation, and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In infrastructure and industry solutions the company plays a groundbreaking role. Looking for a chance to create a positive impact on our society? Join us! What role will you play? End2End Management of Service Integration requirements in multiple provider environment Support service specific setup of required specifications for the FITS service integration (SI) platform Responsible for the integrity of all relevant service related integration specifications (e.g.CMDB CI types, interfaces, commercial mapping, Frontend/ Service Catalog items). Map service integration demands into ITSM framework concepts and capabilities based on given service designs Consult and support Service Managers in their service design definition to ensure a feasible basis for the respective integration in the FITS SI platform Layout integration solution approach to Service Managers with respective demands. Manage cross-service integration aspects of service elements (compatibilities, dependencies, ...) Support Service Managers in, or take the role as Product owner for FITS Service Integrations (setting up User stories, testing of SI developments with Service Managers and Providers, support defect analysis) Ensure application and re-usage of existing concepts and framework capabilities Manage and/or perform configuration changes for FITS integrated services (groups, service offerings, scope definitions etc.) Manage service bundles end-to-end ensuring simplicity towards end users Support solution of incidents and problems related to service integration aspects Provide functional advice and training to operational staff (e.g. SD staff) or semi-professional colleagues. We are looking for: Bachelor’s Degree in Computer Science/Engineering, Information Technology, or related fields At least 4 to 5 years of proven working experience as a service or project coordinator in the information technology sector Knowledge on ITIL Service Management processes Knowledge on Service Integration aspects Knowledge on Agile Development Knowledge on "FITS" Service Integration platform (based on ServiceNow) Knowledge on Siemens IT Infrastructure Services (e.g. GAIN, MMSA, NCS, …) Used to act in an international environment with virtual teams Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies. Customer orientation Organizational skills and initiative Written and spoken English on negotiation level is a must, additional language like German is a plus What we have to offer: A flexible home office and schedule policy, virtual budget to improve your home office setup, health insurance, a Pension Plan and a Siemens Share Program time and financial support to your studies, medical center in the facilities, sport groups, 2 days for volunteering initiatives and a cool and relaxed environment. Access to e-learning platforms (Learnlight, Linkedin Learning and more), discounts with partners. #Siemens #LXTechHub #ITMakesUsMove We recognize that building a diverse workforce is crucial to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation. Organization: Information Technology Company: Siemens S.A. Experience Level: Experienced Professional Job Type: Full-time