Applied Materials, an American multinational company with headquarters in Santa Clara, is a leading provider of innovative semiconductor machinery, services and software. Our technologies help customers make microchips which contribute to products such as smartphones, computers, and cars that are increasingly accessible to consumers and merchants around the world.

We are looking for a Process Support Engineer in our Semiconductor Division:

Support CMP Products (Chemical Mechanical Polishing) in Europe with focus on Italian sites to follow projects from product positioning with sales group to equipment production release at customer sites.

The candidate will be based at Agrate Brianza (MB) site and will cover Europe South customers, mostly in Italy and France. At the end of the training period the candidate will be able to follow projects from pre-sales activity to production release at customer sites.

The candidate has gained Process Engineering experience and uses best practices and knowledge to propose new products and processes to meet customer needs, then ensure the delivered solution meets expectation. Solves complex problem, focus on continuous improvement. The position requires ability to work independently, with minimal guidance.

Key Responsibilities

• Support Account Sales to drives the adoption of new products and deposition processes at the customer site.
• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Works closely with customer to optimize tool productivity and meet customer process and integration requirements.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Functional Knowledge

• Demonstrates conceptual and practical expertise in CMP technologies, and knowledge of semiconductor integration.

Business Expertise

• Builds and maintains customer satisfaction through clear, consistent communication and responsiveness. Follows policies to protect customer and company Intelligence Property.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.
• Is able to work independently.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Interpersonal Skills

• Explains complex information to others in straightforward situations. Is able to write and present detailed and synthetic periodic reports on activities

Education

• Preferred Master’s Degree or Ph. D, with 2 - 5 Years of experience in semiconductor processing, ideally related to CMP.

Travel requirement will be 25 to 50%

Qualifications

Education:

Master's Degree (Required)

Skills

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Travel:

Yes, 50% of the Time

Relocation Eligible:

Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.