POSITION RESPONSIBILITIES

Order Placement

• Receive complex Ariba requisitions, prioritise and set up purchase orders for complex and routine orders or for critical / rush orders as assigned.
• Confirm / obtain price and delivery information from supplier.
• Place Purchase Orders (POs) with Supplier and expedite Purchase Orders (POs) as required.
• Contact internal customers to clarify or provide information as necessary such as to obtain acceptable substitute product or sourcing information.
• Obtain information from or follow up with suppliers to complete order as necessary.
• Utilize procurement software systems such as Ariba, SAP and E1 to the fullest extent.
• Ensure commodity, contract and preferred supplier compliance.
• Ensure GPIHP (Global Policy on Interactions with Healthcare Professionals) / FCPA (Foreign Corrupt Practice Act) compliance.
• Complete procurement justification form for Purchase Orders (POs) in accordance with established guidelines
• Liaise with other Purchasing personnel to ensure smooth delivery of business transactions.
• Dealing with Procurement related inquiries (supplier and client), addressing or redirecting as appropriate.
• Undertake low level buying (possibly under the direction of other procurement colleagues).
• Closing or re-opening Purchase Orders (POs) on the direct instruction from requestors
• Promote catalogue usage in all Markets and deny any orders that can be fulfilled as a catalogue order. Assist and educate users to utilize local catalogues

Problem resolution

• Resolve quality or service issues with appropriate person; escalate to appropriate contact when necessary.
• Inform supervisor of unusual problems such as numerous back orders or a growth in problem resolution issues.
• Record Right First Time (RFT) issues and work with market to address.
• Implement approved process improvements resulting in increased customer satisfaction.

Procurement Helpdesk

• Support Procurement Helpdesk activities by responding to customer telephone, Office communicator, fax and email communications promptly and courteously.
• Identifies and provides immediate resolution on internal customer issues utilizing existing tools and systems.
• Refer more complex issues to appropriate Procurement representative or other responsible contact.

Vendor Add Approval

• Receive vendor add requests through Ariba, review fields and attachments ensuring compliance.
• Ensure vendor add request is complete so that it can be approved Right First Time (RFT).
• Route vendor add request for approval



EDUCATION AND EXPERIENCE

• Third level education preferred
• Requires 3-5 years experience
• Preferred 1-2 years experience with Procurement processes, administration, terminology, category knowledge, and advanced error resolution methods.




TECHNICAL SKILLS REQUIREMENTS

• Fluent in Mandarin and English is essential
• Advanced analytical skills
• Strong computer skills. i.e. MS Word, Excel, SAP, E1 & Ariba

Proficient utilization of client communication tools including phone, email, fax and office communicator.




职能类别： 采购助理

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