Career Category

Job Description

Job Title: Product Analyst/Business Analyst

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

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Live

What you will do

Let’s do this. Let’s change the world.

Live

What you will do

As a Product Analyst for the Enterprise Data Management Organization in Enterprise Engineering and Analytics (EEA) organization, you will be a part of the team responsible for maintaining high-quality, consistent, accurate and controlled data. You will lead and shape the customer experience by looking at customer behaviors across the customer journey. You will represent the Voice of the Customer when collaborating internally with Product Management, Product Engineering and Product Promotions to improve the experience and deliver better outcomes. In this role you will be responsible for ensuring that our products such as Master data and Data Quality tools are fit for purpose to match the needs of the different personas across Amgen regions.

Responsibilities:

• Developing a deep understanding of the product and the customer experience and charting out customer journey maps and Personas with an eye for user experience
• Talking to customers at pivotal points of the customer journey and distilling insights on what customers value most
• Contribute to time-to-value by educating users on how to administer and use the product, assisting customers with questions and help with onboarding and supporting our customers through the customer lifecycle (Last Mile Support + Solutions on Demand)
• Solve inbound customer challenges quickly and always to the customer’s satisfaction Promote an upbeat fan base for products and locate brand ambassadors to share the product's benefit and value.
• Create a vibrant community that (1) helps customers, (2) provides a concentrated knowledge base, and (3) create a stream of feedback on our products and customer experiences to the product team
• Monitor product performance and use data to understand trends in user behavior and product usage to influence strategy
• Complete projects by working closely with engineering, product management, product promotions and other members of product teams to land impact on product goals.

Minimum Skills Required:

• 3 5 years working in an Analyst role (Business Analysis / Systems Analysis) Proficiency in quantitative analysis geared towards drawing actionable insights from complex datasets
• Familiarity with data visualization tools like Tableau
• Good experience on Excel
• Experience with Agile methodologies (Scrum / SAFe) and using Agile Project Management tools (JIRA)
• Experience interviewing existing / potential customers through focus groups, 1:1 interviews and usability tests
• Excellent verbal and written communication skills
• Interpersonal skills to work closely with various collaborators who might have challenging interests

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 3 years of Information Systems experience

OR

Bachelor’s degree and 3 years of Information Systems experience

OR

Associate degree and 5 years of Information Systems experience

Or

High school diploma / GED and 8 years of Information Systems experience

Preferred Qualifications:

• Experience with database query language like SQL
• Familiarity with big data technology stack
• Experience working with cloud-based data solutions
• Experience developing messaging and / or campaigns for product marketing or advocacy
• High degree of organization, individual initiative, and personal accountability
• Demonstrated ability to effectively collaborate across a matrix organization.
• Dynamic, confident, can-do personality with ability to successfully drive projects with minimal mentorship.
• Passion for technology, customer success and innovative thinking
• Attention to detail and ability to deal with ambiguity and change
• Experience in services or consulting organizations or with the IT leader audience is a plus.
• Biotech / Pharma experience is a plus

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and increase your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com