About Business Tech 

Are you up for a challenge? Do you want to take part in shaping the future for our customers and colleagues? Are you a strong integrator who always challenges the status quo? If your answer is “Yes!”, then this opportunity might be something for you. 

H&M Business Tech is established to take the lead in changing the fashion industry, combining business and technology with innovation to create new business and customer value. With our Business Tech Hubs, we want to create a global, diverse and collaborative network for the newly formed function and make sure that our Business Tech products are achieving desired effects in the markets and are relevant for our customers & colleagues in different parts of the world. As the Business Tech organization, “We continuously surprise and delight our customers and accelerate our business – by releasing the power of people data and technology.” 

As a Product Designer you will be focusing on ensuring that all customers of the H&M Group will have a great experience, by creating amazing digital design. You believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation, growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results.

Responsibilities
Overall responsible for Product Designer (UX+UI) for H&M Group's brands, globally, and for all touchpoints of the digital store, as well as digital design in the physical store.

Product Designers are responsible for a set of activities including:
• Conducting initial customer research and map customer journeys.
• Defining future vision based on customer insights, business goals & KPIs plus technical possibilities.
• Developing new concepts and conducting concept testing.
• Defining intuitive flows, clear wireframes and interaction design and desirable prototypes.
• Designing compelling visual design aligned with the brand's guidelines.
• Iteratively testing solutions with customers to improve designs. Agile customer insights.
• Tracking of user experience metrics and reports on the success of UX improvements, including analytics, and turning them into new ideas and improvements.
• Overall advocating Customer-centered design solutions

The allocation of UX and UI in the role is 70% in UX and 30% in UI.

3-5 years' solid experience in UX design, with UI design ability and experience. Pure UI background candidate may find it very challenged to take this role.

Skills and Abilities
• Ability to simplify the complex
• Ability to facilitate e.g. Design Sprints and other collaborative workshops with stakeholders
• Ability to work data informed (Collaboration with analytics, A/B testers etc.)
• Ability to be a true team player willing to share your insights and experience with the rest of the product team
• Ability to understand the user’s needs, motivations, behaviors and translate them into actionable deliverables- through strong conceptual thinking.
• Ability to collaborate as part of an agile team to ensure designs are feasible and implemented accurately.
• Agile UX Methods – moving from idea to code as fast as possible
• Problem solving, design thinking & design strategy
• Trend Analysis, Benchmarking & Competitive Analysis
• Qualitative Customer & People Insights (E.g. interviewing, observations, testing, behavioral mapping etc)
• Concept development (visualizations from early sketches)
• UX Prototyping, Storyboarding, User Scenarios (Future State Journey Map), Wireframing, Motion Design, Interaction Design, UX Copy, Micro Interactions, Brand & Identity Design, Visual Design, Sound/Haptics, Us

Functional Knowledge
Individual designers may not possess all skills below but should demonstrate deep expertise in 2 or more areas.

• Sketch
• Marvel Prototyping
• Abstract (Design System)
• Miro
• User Zoom (User Testing)
• Touchpoint knowledge: iOS, Android, Web (Desktop + Mobile)
• (Similar tools: Framer X, Invision, Figma, Zeplin, Protopie, Adobe XD...)

Do you think we are a match? We hope so!
This is a fulltime position with placement in Shanghai, China. You will report to competence lead for the Asia Hub. If all of this sounds like it might be your kind of thing then you should get in touch. We’re more about personality and competence than qualifications, so don’t worry if your skills aren’t an entirely perfect match. If your CV is selected, the HR team in Shanghai/Guangzhou will invite you for a phone call, followed by a couple of interviews at one or more of our offices.

If this opportunity is not your new dream job, maybe it is for your colleague or someone else in your network? Let us know.