About Business Tech 

Are you up for a challenge? Do you want to take part in shaping the future for our customers and colleagues? Are you a strong integrator who always challenges the status quo? If your answer is “Yes!”, then this opportunity might be something for you.

H&M Business Tech is established to take the lead in changing the fashion industry, combining business and technology with innovation to create new business and customer value. With our Business Tech Hubs, we want to create a global, diverse and collaborative network for the newly formed function and make sure that our Business Tech products are achieving desired effects in the markets and are relevant for our customers & colleagues in different parts of the world. As the Business Tech organization, “We continuously surprise and delight our customers and accelerate our business – by releasing the power of people data and technology.” 

Are you a leader with passion for people and design, eager to drive the agenda of creating the best possible digital experience? If the answer is "Oh Yes!”, then this opportunity might be something for you. The experience design community at H&M Group is looking for an inspiring leader with passion for people and design, eager to drive the agenda of creating the best possible digital experience

We are currently looking for Product Design with Competence lead responsibility within our new Tech Hub in Shanghai at the new H&M group Business Tech organization.

About the position:

You have a dual focus, working hand-on as a designer in a product team combined with a leadership focus where you support the Product Owner in your product team with people development as well as being staff responsible for a group of designers in other product teams. You will be a key enabler for the agile way of working making sure your team has the best circumstances to develop and grow. As a competence lead you play an important part in following and implementing the H&M Groups vision, goals and strategies into the experience design field.

The mission of the Product Design Community is to design a smooth digital experience in all our touchpoints, external as well as internal, for all our brands and we have a global responsibility which means our work impacts millions of users. We are responsible and confident in delivering in all parts of the digital product design process from early exploration, research, ideas generation and concepts, to making sure we test, tweak and update the design we have released. All with the customer experience as our top priority.

Responsibilities

Overall responsible for Product Design (UX+UI) for the H&M Group's tools and processes within the sourcing and production stream. Increasing efficiency, integrating our Suppliers and supporting differentiated product flows with accuracy and speed depending on customer needs. 

Product Designer are responsible for a set of activities. Some of these are;

• Conducting initial customer research and map customer journeys.
• Defining future vision based on customer insights, business goals & KPIs plus technical possibilities.
• Developing new concepts and conducting concept testing.
• Defining intuitive flows, clear wireframes and interaction design and desirable prototypes.
• Tracking of user experience metrics and reports on the success of UX improvements, including analytics, and turning them into new ideas and improvements.

Competence Lead are responsible for a set of activities including:

• Passion for people, coaching and engaging your colleagues
• A true role model for the H&M values and an inspirational and collaborative leader
• Conducts and documents continuous dialogue and follow-up conversations
• Have salary talks and set salaries

Product Area

You will be leading a team of designers under the customer domain product area, you will also be responsible as a designer for the Customer Attraction Product Area. This product area tailers towards Marketing Technology systems used to Social Commerce (Mini-programs) and  Marketing Automation Tools.

Skills and Abilities

You have proved skills with problem solving, design thinking & design strategy and Qualitative Customer & People Insights (E.g. interviewing, observations, testing, behavioral mapping etc.)

You should have the ability to simplify the complex, understand the user’s needs, motivations, behaviors and translate them into actionable deliverables- through strong conceptual thinking. Ability to collaborate as part of an agile team to ensure designs are feasible and implemented accurately, to be a true team player willing to share your insights and experience with the rest of the product team

Functional Knowledge

Individual designers may not possess all skills below but should demonstrate deep expertise in 2 or more areas.

• Sketch
• Marvel Prototyping
• Abstract (Design System)
• Miro
• User Zoom (User Testing)
• Touchpoint knowledge: iOS, Android, Web (Desktop + Mobile)
• (Similar tools: Framer X, Invision, Figma, Zeplin, Protopie, Adobe XD...)

Do you think we are a match? We hope so!

This is a fulltime position with placement in Shanghai, China. If all of this sounds like it might be your kind of thing then you should get in touch. If this opportunity is not your new dream job, maybe it is for your colleague or someone else in your network? Let us know.

We will review applications continuously, please apply as soon as possible but at the latest ?. The selection process will involve HR, Business Tech Hub leaders and senior stakeholders from relevant business functions.

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.

We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer