Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are seeking a Product Manager in the Global Professional Services Organization who is able to collaborate cross-functionally with individuals and teams of various types, a strategic and product-driven problem solver, laser focused on developing great customer experiences (developer, merchant, and consumer) on web and mobile platforms, a strong communicator, and passionate about powerful yet simple payment experiences. In this role, you will partner with diverse teams to execute, evaluate, optimize and scale product integration best practices across markets and segments to deliver user friendly experiences that drive revenue.

Responsibilities

• Drive a cohesive, end-to-end strategy and vision for Global Professional Services for developer experiences. Identify a strong POV, drive execution collaboratively and cross-functionally to make concepts a reality. Identify opportunities for thought leadership within the developer community, develop tactical solutions, and execute a strategic vision that can scale with Product teams.
• Be the subject matter expert on how customers and developers interact with PayPal, manage their integrations, and prioritize PayPal. Understand end user problems as well as competitive and market trends in the developer space. Leverage insights to drive strong decision-making and execution of developer products, features and experiences.
• Iterate and prioritize developer products, features and experiences with Product teams. Gather requirements from GPS stakeholders and support in feature prioritization with product and development teams. Work with UX designers to define use cases and related experiences. Influence product roadmaps and development time. Activate developer partners as advocates.
• Develop deep partnership with diverse teams – Integration, Product, Engineering, Go-To-Market, Product Marketing, Program Management – and drive toward a comprehensive understanding of our developer products and features and where we can drive deeper developer engagement and activation. Amplify PayPal’s developer value prop and mission. Tie all workstreams together – Demo Portal, APEX, tools, documentation, content, etc.
• Promote platform thinking by extending PayPal’s developer products and experiences to meet new vertical and segment needs. Support growth and development of the Systems Integrator community. Develop, launch and scale a product integration certification program for internal and external developers to enforce product integration standards.
• Focus on enablement to scale through comprehensive resources that provide clear and detailed processes including integration checklists, product battle cards, solution selling playbooks, etc. Own best practices on Developer, optimize PayPal developer resources and experiences. Implement “Open Dev Day” to foster collaboration, learning new skills and innovation.
• Drive key performance metrics in alignment with the GPS leadership.

Basic Requirements

• Customer focus – deep understanding of segments, competitive landscape, and market dynamics
• Problem framing and solving – ability to cut through the noise and focus on what really matters and identify the best solution to solve the problem without getting hung up on technical complexities
• Strong communication skills – use effective verbal and written communication to align teams, solve problems, create product integration resources, ability to speak our customers language
• Change agent – inspire and influence others to think differently, solve problems, seize opportunities, curious, hold self and others accountable
• Influence and lead – ability to interface and build relationships with cross-functional teams (engineers, UX researchers & designers, product analysts, business owners, marketers, sales, integration, and legal teams) and external developers; opportunities to mentor
• Project management – ability to successfully manage multiple priorities and thrive in a fast-paced environment
• Relevant experience ­– understanding of technology, development, and ecommerce
• Minimal travel – Less than 25% travel expected for the position

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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